SCOPE OF THE SUPPORT TERMS. 2.1 Subject to the terms contained herein, Brightpearl shall address all Incidents which may arise from Client’s use of the Service in accordance with Sections 4 and 5 below.
2.2 Brightpearl shall not have any obligation to provide Support Services with respect to any: (a) adaptations, configurations or modifications of the Service made by the Client or any third party, including those that are made using template editor and changes to source code for any component provided by Brightpearl; (b) First Level Support, which shall be provided by Client;
SCOPE OF THE SUPPORT TERMS. 2.1 Subject to the terms contained herein, Oracle shall address all Incidents which may arise from Customer’s use of the Cloud Service in accordance with Sections 4 and 5 below.
2.2 Oracle shall not have any obligation to provide Support Services with respect to any: (a) adaptations, configurations or modifications of the Cloud Service made by the Customer or any third party, including those that are made using JavaScript; (b) Enhancement Requests; or (c) any items excluded pursuant to Section 5.
SCOPE OF THE SUPPORT TERMS. 2.1 Subject to the terms contained herein, Oracle Offshore shall address all Incidents which may arise from Customer’s use of the Remote Software Service in accordance with Sections 4 and 5 below.
2.2 Oracle shall not have any obligation to provide Support Services with respect to any: (a) adaptations, configurations or modifications of the Remote Software Service made by the Customer or any third party, including those that are made using SuiteScript or JavaScript; (b) First Level Support, which shall be provided by Customer; (c) Enhancement Requests; or (d) any items excluded pursuant to Section 5.
2.3 Oracle may offer Professional Services or post- implementation Success Services to help resolve issues that fall outside the scope of the Support Services. Any engagement of Professional Services or other post-implementation Success Services shall be provided under a separate agreement and shall be subject to the Agreement or Oracle's then-current consulting fees and terms.
SCOPE OF THE SUPPORT TERMS. 2.1 Subject to the terms contained herein, Oracle shall address all Incidents which may arise from Customer’s use of the Remote Software Service in accordance with Sections 4 and 5 below.
2.2 Oracle shall not have any obligation to provide Support Services with respect to any: (a) adaptations, configurations or modifications of the Remote Software Service made by the Customer or any third party, including those that are made using JavaScript; (b) Enhancement Requests; or (c) any items excluded pursuant to Section 5.
SCOPE OF THE SUPPORT TERMS. 2.1 Subject to the terms contained herein, NetSuite shall address all Incidents which may arise from Customer’s use of the Service in accordance with Sections 4 and 5 below.
2.2 NetSuite shall not have any obligation to provide Support Services with respect to any: (a) adaptations, configurations or modifications of the Service made by the Customer or any third party; (b) First Level Support, which shall be provided by Customer; (c) Enhancement Requests; or (d) any items excluded pursuant to Section 5.
2.3 NetSuite may offer Professional Services to help resolve issues that fall outside the scope of the Support Services. Any Professional Services shall be provided under a separate agreement and shall be subject to the Agreement or NetSuite's then-current consulting fees and terms.
SCOPE OF THE SUPPORT TERMS. 2.1 Subject to the terms contained herein, Point Systems shall address all Incidents which may arise from Customer’s use of the Service in accordance with Sections 4 and 5 below.
2.2 Point Systems shall not have any obligation to provide Support Services with respect to any: (a) adaptations, configurations or modifications of the Service made by the Customer or any third party; (b) First Level Support, which shall be provided by Customer;
SCOPE OF THE SUPPORT TERMS. Subject to the terms contained herein, we shall address all Incidents which may arise from your use of the Service in accordance with Sections 16.3 and 16.4 below.
SCOPE OF THE SUPPORT TERMS. 2.1 Subject to the terms contained herein, Oracle shall address all Incidents which may arise from Your use of the Cloud Service in accordance with Sections 4 and 5 below.
2.2 Oracle shall not have any obligation to provide Support Services with respect to any: (a) adaptations, configurations or modifications of the Cloud Service made by You or any third party, including those that are made using SuiteScript or JavaScript; (b) First Level Support, which shall be provided by You; (c) Enhancement Requests; or (d) any items excluded pursuant to Section 5.
2.3 Oracle may offer Professional Services or Advanced Customer Service to help resolve issues that fall outside the scope of the Support Services. Any engagement of Professional Services or Advanced Customer Service shall be provided under a separate order and shall be subject to the Agreement and Oracle's then-current fees and applicable terms.
SCOPE OF THE SUPPORT TERMS. 2.1 Subject to the terms contained herein, Oracle shall address all Incidents which may arise from Customer’s use of the Service in accordance with Sections 4 and 5 below.
2.2 Oracle shall not have any obligation to provide Support Services with respect to any: (a) adaptations, configurations or modifications of the Service made by the Customer or any third party; (b) First Level Support, which shall be provided by Customer; (c) Enhancement Requests; or (d) any items excluded pursuant to Section 5.
2.3 Oracle may offer Professional Services to help resolve issues that fall outside the scope of the Support Services. Any Professional Services shall be provided under a separate agreement and shall be subject to the Agreement or Oracle's then-current consulting fees and terms.
SCOPE OF THE SUPPORT TERMS
