Common use of Service Catalog Clause in Contracts

Service Catalog. The following criteria were considered in order to identify and describe the services included in the Service Catalog of ETS:  The intent of the Service Catalog is to identify and describe services from the customer’s point of view. This helps to emphasize and explain the benefits, outcomes and deliverables that the customers receive when purchasing a service, as opposed to describing the whole set of internal support processes and activities executed by ETS staff in order to deliver these services. As a result, business support processes and functions, such as account management or help desk functions, are not meant to be systematically captured or thoroughly explained in this catalog.  The services included in this Service Catalog are those available to ETS customers today. Service descriptions reflect the different features and options currently available to ETS customers, enabling customers and ETS staff to know what to expect and not expect from a service. Clearly defined services inform customers about service offerings, including what each service does and does not include, service boundaries, how to request services, and how to get help, as well as other factors influencing the extent to which they can be currently enjoyed by ETS customers. Consequently, all narrative about future service features and offerings has been purposefully removed from the description of services included in this Catalog.  In order to identify and describe services with the right level of detail, consideration has been given to describing services or offerings that can be purchased in stand-alone mode. If a given service needs to be purchased as part of a packaged offering, the package will be described in its own service sheet and the individual service will be described in the “What’s included” section of the packaged offering service sheet.  The purpose of the Service Catalog is to describe the standard services and terms of service delivery, not the exceptional services or service terms that can be offered to a given customer under special circumstances.

Service Catalog. The Service Catalog lists and describes the main services EHRS provides to its customers. The following criteria were considered in order to identify and describe the services included in the Service Catalog of ETSCatalog:   The intent of the Service Catalog is to identify and describe services from the customer’s point of view. This helps to emphasize and explain the benefits, outcomes and deliverables that the customers receive when purchasing a service, as opposed to describing the whole set of internal support processes and activities executed by ETS EHRS staff in order to deliver these services. As a result, business support processes and functions, such as account management or help desk functions, are not meant to be systematically captured or thoroughly explained in this catalog.   The services included in this Service Catalog are those available to ETS EHRS customers today. Service descriptions reflect the different features and options currently available to ETS EHRS customers, enabling customers and ETS EHRS staff to know what to expect and not expect from a service. Clearly defined services inform customers about service offerings, including what each service does and does not include, service boundaries, how to request services, and how to get help, as well as other factors influencing the extent to which they can be currently enjoyed by ETS EHRS customers. Consequently, all narrative about future service features and offerings has been purposefully removed from the description of services included in this Catalog.   In order to identify and describe services with the right level of detail, consideration has been given to describing services or offerings that can be purchased in stand-alone mode. If a given service needs to be purchased as part of a packaged offering, the package will be described in its own service sheet and the individual service will be described in the “What’s included” section of the packaged offering service sheetService Sheet.   The purpose of the Service Catalog is to describe the standard services and terms of service delivery, not the exceptional services or service terms that can be offered to a given customer under special circumstances.

Service Catalog. The Service Catalog lists and describes the main services EHRS provides to its customers. The following criteria were considered in order to identify and describe the services included in the Service Catalog of ETSCatalog:  • The intent of the Service Catalog is to identify and describe services from the customer’s point of view. This helps to emphasize and explain the benefits, outcomes and deliverables that the customers receive when purchasing a service, as opposed to describing the whole set of internal support processes and activities executed by ETS EHRS staff in order to deliver these services. As a result, business support processes and functions, such as account management or help desk functions, are not meant to be systematically captured or thoroughly explained in this catalog.  • The services included in this Service Catalog are those available to ETS EHRS customers today. Service descriptions reflect the different features and options currently available to ETS EHRS customers, enabling customers and ETS EHRS staff to know what to expect and not expect from a service. Clearly defined services inform customers about service offerings, including what each service does and does not include, service boundaries, how to request services, and how to get help, as well as other factors influencing the extent to which they can be currently enjoyed by ETS EHRS customers. Consequently, all narrative about future service features and offerings has been purposefully removed from the description of services included in this Catalog.  • In order to identify and describe services with the right level of detail, consideration has been given to describing services or offerings that can be purchased in stand-alone mode. If a given service needs to be purchased as part of a packaged offering, the package will be described in its own service sheet and the individual service will be described in the “What’s included” section of the packaged offering service sheetService Sheet.  • The purpose of the Service Catalog is to describe the standard services and terms of service delivery, not the exceptional services or service terms that can be offered to a given customer under special circumstances.

Service Catalog. The following criteria were considered in order to identify and describe the services included in the Service Catalog of ETS:  □ The intent of the Service Catalog is to identify and describe services from the customer’s point of view. This helps to emphasize and explain the benefits, outcomes and deliverables that the customers receive when purchasing a service, as opposed to describing the whole set of internal support processes and activities executed by ETS staff in order to deliver these services. As a result, business support processes and functions, such as account management or help desk functions, are not meant to be systematically captured or thoroughly explained in this catalog.  □ The services included in this Service Catalog are those available to ETS customers today. Service descriptions reflect the different features and options currently available to ETS customers, enabling customers and ETS staff to know what to expect and not expect from a service. Clearly defined services inform customers about service offerings, including what each service does and does not include, service boundaries, how to request services, and how to get help, as well as other factors influencing the extent to which they can be currently enjoyed by ETS customers. Consequently, all narrative about future service features and offerings has been purposefully removed from the description of services included in this Catalog.  □ In order to identify and describe services with the right level of detail, consideration has been given to describing services or offerings that can be purchased in stand-alone mode. If a given service needs to be purchased as part of a packaged offering, the package will be described in its own service sheet and the individual service will be described in the “What’s included” section of the packaged offering service sheet.  □ The purpose of the Service Catalog is to describe the standard services and terms of service delivery, not the exceptional services or service terms that can be offered to a given customer under special circumstances.

Service Catalog. The Service Catalog lists and describes the main services DAS SFS provides to its customers. The following criteria were considered in order to identify and describe the services included in the Service Catalog of ETSCatalog:   The intent of the Service Catalog is to identify and describe services from the customer’s point of view. This helps to emphasize and explain the benefits, outcomes and deliverables that the customers receive when purchasing a service, as opposed to describing the whole set of internal support processes and activities executed by ETS DAS SFS staff in order to deliver these services. As a result, business support processes and functions, such as database management, account management or help desk helpdesk functions, are not meant to be systematically captured or thoroughly explained in this catalog.   The services included in this Service Catalog are those available to ETS DAS SFS customers today. Service descriptions reflect the different features and options currently available to ETS DAS SFS customers, enabling customers and ETS PS staff to know what to expect and not expect from a service. Clearly defined services inform customers about service offerings, including what each service does and does not include, service boundaries, how to request services, and how to get help, as well as other factors influencing the extent to which they can be currently enjoyed by ETS DAS SFS customers. Consequently, all narrative about future service features and offerings has been purposefully removed from the description of services included in this Catalog.   In order to identify and describe services with the right level of detail, consideration has been given to describing services or offerings that can be purchased in stand-alone mode. If a given service needs to be purchased as part of a packaged offering, the package will be described in its own service Service Catalog sheet and the individual service will be described in the “What’s included” section of the packaged offering service Service Catalog sheet.   The purpose of the Service Catalog is to describe the standard services and terms of service delivery, not the exceptional services or service terms that can be offered to a given customer under special circumstances.