Service Context: Lifecycle Management. Plan • C&IT publishes supported hardware and software standards to inform software purchasing and support at: xxxxx://xxxx.xxxxx.edu/help/supported-software • C&IT will consult with departmental IT liaisons to make sure that computer equipment, software, and printers meet the business needs of the unit. • C&IT will manage assets through the entire lifecycle, from forecasting and acquisition to retirement, including purchasing, maintenance, inventory, disposal, warranty, contract management, and cost allocation. Purchase • All computer hardware and software is purchased by DeskTech including cables, peripherals, and lock-down devices (if necessary). DeskTech will not be responsible for supporting any hardware or software that has not been centrally approved or purchased. • C&IT will pay for Microsoft software that is available via the Microsoft Campus Agreement, which will be included in the standard desktop image. Deploy • DeskTech maintains a list of software that is included in its base image for all customers on the DeskTech website. • The customer will be responsible to provide appropriate documentation (including licensing) prior to installing any 3rd party applications. • DeskTech will be responsible for the re-location of computers during office moves and other facilities work. The customer IT liaison should notify C&IT via a support request of the pending moves at least one week before the move date. • A computer deployed under this SLA includes: • Migration of client preferences, • Mapping of networked file shares, • Configuration of standard locally attached and networked printers, • Keeping cables and cords organized and tidy, • Configuration to connect to wired and wireless Xxxxx State University networks, and added to the campus Active Directory. • If requested a loaner system will be provided with temporary access to the web and web-enabled tools such as Academica, Xxxxx Connect Mail, Banner, and Microsoft Office while a computer is being replaced or repaired. • Personal data (i.e. music, picture, movies, etc.) stored on university owned equipment will be backed up and restored on the newly deployed computer.
Service Context: Lifecycle Management. Plan • C&IT publishes supported hardware and software standards to inform software purchasing and support at: xxxx://xxxxxxxxx.xxxxx.edu/software-hardware/supported.php • C&IT will consult with departmental IT liaisons to make sure that computer equipment, software, and printers meet the business needs of the unit. • C&IT will manage assets through the entire lifecycle, from forecasting and acquisition to retirement, including purchasing, maintenance, inventory, disposal, warranty, contract management, and cost allocation.
