Service Delivery Management. 4.1 The Service provider shall conduct monthly, quarterly, and annual operational reviews with the Customer to ensure the goals of the project have been met and to evaluate outstanding aims. The Customer will be invited to evaluate the service impact and deliver feedback to the Service Provider and any required actions will be documented and assigned to the Service Provider with tasks to be performed within agreed timescales.
Appears in 12 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
