Service Level Agreement Credit Application Structure Sample Clauses

Service Level Agreement Credit Application Structure.  For any calendar month in which Verizon fails to meet any of the Service Level Standards stated in this document the credit structure for the Service Level Standards listed above will be applied to the corresponding net billing MRC for the specific Connection(s) affected by a PIP Network Hard Outage(s) or Service Issue(s).  The total of all credits within any one month is limited to a maximum of 100% of the MRC for the specific Connection or Site, as applicable, which was impacted by any non-compliance with the Service Level Standard(s). Credits are not cumulative month to month.  Credits for Hard Outages are determined based on Eligible Hard Outage Minutes and Customer may claim the TTR Service Level Standard credit in addition to the Availability Service Level Standard credit in a given calendar month. Customer may claim only one credit within a particular Service Issue Service Level Standard category during a given month. Customer cannot claim credits from both the Hard Outage and Service Issue categories for the same event. Customer can request to have compliance checked for all of the standard Service Level Standard commitments when requesting credits in any given month.  To receive a credit, a trouble ticket must be opened with Verizon and Customer must submit their credit request no later than the stipulated time allowed to claim the specific Service Level Standard credit. The appropriate refund amount will be credited to the Customer’s account at the billing account number (BAN) level in one lump sum, as opposed to each individual circuit or all circuits under multiple BANs. The appropriate refund amount will be appearing as a line item on a xxxx delivered within 90 calendar days following Verizon’s confirmation of non-compliance with the Service Level Standard.  Credits do not apply to Local Access or backhaul charges.
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Related to Service Level Agreement Credit Application Structure

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