Trouble Ticket means issuing a ticket with a unique identification number confirming the customer complaint logging in with Service Provider in relation to a Service Outage faced by the Customer.
Trouble Ticket means a trouble ticket generated through the Astound CNOC upon notification of a Service-related problem. Trouble Tickets may be generated by Astound pursuant to its internal network monitoring process, or by Customer’s reporting of a problem to the Astound CNOC. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the Astound CNOC and open a Trouble Ticket regarding the problem; Trouble Tickets generated internally by Astound will not provide a basis for Customer credits or Chronic Outage remedies.
Trouble Ticket means the official method used by the Customer to advise Liquid Telecom of a potential Service Outage;
Examples of Trouble Ticket in a sentence
The e-mail should read “Request for SLA Credit” in the subject line, a short explanation of the credit due, and the corresponding Trouble Ticket Number.
Customer must then e-mail xxxxxxx@xxxxxxxxxx.xxx within thirty (30) days of Trouble Ticket closing to request a Service Credit.
In order to be eligible for a Service Credit as defined herein, Customers must first open a Trouble Ticket to report the Service Outage or Service Degradation.
More Definitions of Trouble Ticket
Trouble Ticket means a trouble ticket generated through the WAVE NOC upon notification of a Service-related problem. Trouble Tickets may be generated by WAVE pursuant to its internal network monitoring process, or by Customer’s reporting of a problem to the WAVE NOC. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the WAVE NOC and open a Trouble Ticket regarding the problem; Trouble Tickets generated internally by WAVE will not provide a basis for Customer credits or Chronic Outage remedies.
Trouble Ticket means the issue of a ticket bearing an identification number confirming logging in of the “Customer” complaint to XX 000 in relation to Service Unavailability upon the “Customer” reporting a fault by a method set out herein.
Trouble Ticket means the ticket raised by the Customer in accordance to any service interruption or unavailability of the subscribed services.
Trouble Ticket means a trouble ticket generated through the WAVE NOC upon notification of a Service-related problem. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the WAVE NOC and open a Trouble Ticket regarding the problem.
Trouble Ticket means the method specified by supplier to be used by the customer for advising supplier of a perceived SLA non-compliance
Trouble Ticket means a trouble ticket generated through the GRANDE OSC upon notification of a Service-related problem. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the GRANDE OSC and open a Trouble Ticket regarding the problem.