Trouble Ticket definition

Trouble Ticket means issuing a ticket with a unique identification number confirming the customer complaint logging in with Service Provider in relation to a Service Outage faced by the Customer.

Trouble Ticket means a trouble ticket generated through the Astound CNOC upon notification of a Service-related problem. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the Astound CNOC and open a Trouble Ticket regarding the problem.

Trouble Ticket means the official method used by the Customer to advise Liquid Telecom of a potential Service Outage;

Examples of Trouble Ticket in a sentence

• Once the Trouble Ticket has been opened, the appropriate Frontier departments will initiate diagnostic testing and isolation activities to determine the source.

• Responsibility for Trouble Ticket initiation rests solely with Customer.

• MTTR is a monthly calculation of the average duration of time between Trouble Ticket initiation (in accordance with Section 2B) and Frontier’s reinstatement of the E-LINE Service to meet the Availability performance objective.

• In the event of a Service Outage, Customer may be entitled to a credit against the applicable On-Net Service MRC if (i) Customer initiated a Trouble Ticket; (ii) the Service Outage was caused by a failure of Frontier’s equipment, facilities or personnel; (iii) the Service Outage warrants a credit based on the terms of Section 1; and (iv) Customer requests the credit within thirty (30) days of last day of the calendar month in which the Service Outage occurred.

• An individual DIA Service qualifies for “Chronic Outage” status if such service fails to meet the Availability objectives, and one or more of the following: (a) a single Trouble Ticket extends for longer than 24 hours, (b) more than 3 Trouble Tickets extend for more than 8 hours, during a rolling 6 month period, or (c) 15 separate Trouble Tickets of any duration within a calendar month.

More Definitions of Trouble Ticket

Trouble Ticket means a trouble ticket generated through the WAVE NOC upon notification of a Service-related problem. Trouble Tickets may be generated by WAVE pursuant to its internal network monitoring process, or by Customer’s reporting of a problem to the WAVE NOC. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the WAVE NOC and open a Trouble Ticket regarding the problem; Trouble Tickets generated internally by WAVE will not provide a basis for Customer credits or Chronic Outage remedies.

Trouble Ticket means the ticket raised by the Customer in accordance to any service interruption or unavailability of the subscribed services.

Trouble Ticket means the issue of a ticket bearing an identification number confirming logging in of the Customer complaint to Gazebo in relation to Service Unavailability upon the Customer reporting a fault by a method set out herein.

Trouble Ticket means a trouble ticket generated through the GRANDE CSC upon notification of a Service-related problem. Trouble Tickets may be generated by GRANDE pursuant to its internal network monitoring process, or by Customer’s reporting of a problem to the GRANDE CSC. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the GRANDE CSC and open a Trouble Ticket regarding the problem; Trouble Tickets generated internally by GRANDE will not provide a basis for Customer credits or Chronic Outage remedies.

Trouble Ticket means a trouble ticket generated through the WAVE NOC upon notification of a Service-related problem. In order for Customer to be eligible for credits or remedies under this SLA, Customer must contact the WAVE NOC and open a Trouble Ticket regarding the problem.

Trouble Ticket means the method specified by supplier to be used by the customer for advising supplier of a perceived SLA non-compliance

Trouble Ticket means the ticket raised by the Service Desk on receipt of