Service Level Credits. If the Quivers Services does not meet the Scheduled Uptime levels set forth above, Client will be entitled, upon written request, to a Service Level Credit to be calculated as follows: o If Scheduled Uptime is at least 99.5% of the month’s minutes, no Service Level Credit is awarded. o If Scheduled Uptime is 99.49% or below of the month’s minutes, Customer will be eligible for a credit of a pro-rated amount of the monthly subscription fee paid to Quivers. Service Level Credits shall be Clients sole and exclusive remedy in the event of any failure to meet the Service Levels. Service Level Credits will be applied to the next invoice following Client’s request and Quivers’ confirmation that credits are applicable.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Service Level Credits. If the Quivers Services does not meet the Scheduled Uptime levels set forth above, Client will be entitled, upon written request, to a Service Level Credit to be calculated as follows: o If Scheduled Uptime is at least 99.5% of the month’s minutes, no Service Level Credit is awarded. o If Scheduled Uptime is 99.49% or below of the month’s minutes, Customer will be eligible for a credit of a pro-rated amount of the monthly subscription fee paid to Quivers. Service Level Credits shall be Clients sole and exclusive remedy in the event of any failure to meet the Service Levels. Service Level Credits will be applied to the next invoice following Client’s request and Quivers’ confirmation that credits are applicable.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Service Level Credits. If the Quivers Services does not meet the Scheduled Uptime levels set forth above, Client will be entitled, upon written request, to a Service Level Credit to be calculated as follows: o • If Scheduled Uptime is at least 99.5% of the month’s 's minutes, no Service Level Credit is awarded. o • If Scheduled Uptime is 99.49% or below of the month’s 's minutes, Customer will be eligible for a credit of a pro-rated amount of the monthly subscription fee paid to Quivers. Service Level Credits shall be Clients sole and exclusive remedy in the event of any failure to meet the Service Levels. Service Level Credits will be applied to the next invoice following Client’s request and Quivers’ confirmation that credits are applicable..
Appears in 1 contract
Samples: Master Services Agreement
