Service Level for Scheduled Downtime. a) UnitedLayer endeavors to limit Scheduled Downtime to 12 times in any calendar year. b) If Scheduled Downtime exceeds 12 times in any calendar year, Customer will be entitled to request a credit equal to one three hundred sixtieth (1/360) of that month’s invoice for Space MRC for each hour or partial hour that Scheduled Downtime is exceeded.
Appears in 2 contracts
Samples: Terms and Conditions, Terms and Conditions
Service Level for Scheduled Downtime. a) UnitedLayer endeavors to limit Scheduled Downtime to 12 times in any calendar year.
b) If Scheduled Downtime exceeds 12 times in any calendar year, Customer Customers will be entitled to request a credit equal to one three hundred sixtieth (1/360) of that month’s invoice for Space MRC for each hour or partial hour that Scheduled Downtime is exceeded.
Appears in 2 contracts
Samples: Terms and Conditions, Terms and Conditions
Service Level for Scheduled Downtime. a) UnitedLayer United Private Cloud endeavors to limit Scheduled Downtime to 12 times in any calendar year.
b) If Scheduled Downtime exceeds 12 times in any calendar year, Customer will be entitled to request a credit equal to one three hundred sixtieth (1/360) of that month’s invoice for Space MRC for each hour or partial hour that Scheduled Downtime is exceeded.
Appears in 1 contract
Samples: Terms and Conditions