Service Level Management. Service Level Management will maintain and gradually improve business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service according to the Severity Levels, as described in Attachment 3-E. Service Provider will provide Service Level Management as described in Exhibit 3.
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Samples: publishingext.dir.texas.gov, publishingext.dir.texas.gov, publishingext.dir.texas.gov
Service Level Management. Service Level Management will maintain and gradually improve business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service according to the Severity Levels, as described in Attachment 3-E. The Service Provider will provide Service Level Management as described in Exhibit 3.
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Samples: pubext.dir.texas.gov, pubext.dir.texas.gov
Service Level Management. Service Level Management will maintain and gradually improve business-aligned IT service Service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service Service achievements and through instigating actions to eradicate unacceptable levels of service Service according to the Severity Levels, as described in Attachment 3-E. F (Severity Levels) to Exhibit 3 (Service Provider Level Management). Supplier will provide Service Level Management as set out hereafter and further described in Exhibit 3.3 (Service Level Management). Supplier’s responsibilities include the following:
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