Service Delivery Management. 4.1 The Service provider shall conduct monthly, quarterly, and annual operational reviews with the Customer to ensure the goals of the project have been met and to evaluate outstanding aims. The Customer will be invited to evaluate the service impact and deliver feedback to the Service Provider and any required actions will be documented and assigned to the Service Provider with tasks to be performed within agreed timescales.
Service Delivery Management. 2.1 The CMO shall:
Service Delivery Management. 15.1. The Service Provider shall nominate a Service Delivery Manager as primary contact for matters relating to the delivery and performance of the Services and have the responsibilities as defined in the Service Definition.
Service Delivery Management. The Contractor shall provide detailed description for service delivery management for the complete project including deliverables and project management methodology for approval by engineer in charge of the project and that also along with foot survey details to avoid any problems to the end user.
Service Delivery Management. Service delivery management (“Service Delivery Management”) represents the day-to-day interface between Company and Amdocs. Service Delivery Management covers * Confidential treatment has been requested. The redacted material has been separately filed with the Commission. managerial and ongoing communications between the Parties and includes Service performance issue resolution and working jointly with Company to plan and coordinate future Changes. Amdocs believes that the key to successful Service Delivery Management is establishment of a proper governance mechanism to manage and control the Amdocs Systems, and to ensure that the best methods are used for communication and decision-making. Amdocs has established a service and program management team that will be responsible for managing the entire range of activities related to the Outsourcing Services, from Implementation and Migration Services through on-going Outsourcing Services (including all Additional Services a part thereof). Along with dedicated Amdocs Personnel to support Company, Amdocs will have Amdocs Personnel resources available and supporting Company who are highly knowledgeable (through training and knowledge transfer by Company) of Company’s key business practices and procedures who will be able to lead and assist the service and program management team in providing the Outsourcing Services. Appropriate level management of both Amdocs and Company will meet at a minimum on a monthly (or more frequent as requested by Company) basis on-site (at either Amdocs or Company Sites, alternating as mutually agreed upon by the Parties) to review the performance of Service Delivery Management and Outsourcing Services for the past, current, and coming month, working to identify areas of improvement necessary and develop action plans to address those areas to be measured reviewed in the next meeting. The governance mechanism components of Amdocs’ Service Delivery Management are as follows:
Service Delivery Management. Service Delivery Management will provide the school with the management control to ensure all services are delivered to the school to an appropriate level of quality and within the service level targets agreed. There must be a nominated point of contact at the school to be the contact point for service management. We believe this will provide continuity between the service and management of on-going support. The Escalation Process is detailed in this SLA.
Service Delivery Management. The Service Delivery Manager (referred to as a “Technical Account Manager” or “TAM” in most geographies) orchestrates the management and delivery of Microsoft Premier Support services. This Service Delivery Management includes planning to assess Your current state of IT, building a plan to address improvement points and working with You to attain the desired state of Your IT operations. Service Delivery Management also incorporates monitoring and managing the quality and timeliness of other Premier Support Services. TAMs also serve as the consolidation point for Your feedback regarding the Service to other Microsoft groups. TAMs can be Pooled, Designated or Dedicated determined by the level of Your engagement with us. “Pooled” refers to services provided by a team of TAMs, “Designated” refers to a single TAM who serves multiple accounts, and “Dedicated” refers to a single TAM who serves a single account.
Service Delivery Management. FUNCTIONAL/OPERATIONAL EXPERTISE Understanding the basic principles of service delivery in functional areas--e.g., public safety, community and economic development, human and social services, administrative services, public works (requires knowledge of service areas and delivery options) Practices that contribute to this core content area are: OPERATIONAL PLANNING Anticipating future needs, organizing work operations, and establishing timetables for work units or projects (requires knowledge of technological advances and changing standards; skill in identifying and understanding trends; skill in predicting the impact of service delivery decisions) QUALITY ASSURANCE (Maintaining a consistently high level of quality in staff work, operational procedures, and service delivery (requires knowledge of organizational processes; ability to facilitate organizational improvements; ability to set performance/ productivity standards and objectives and measure results) CITIZEN SERVICE Determining citizen needs and providing responsive, equitable services to the community (requires skill in assessing community needs and allocating resources; knowledge of information gathering techniques)
Service Delivery Management. (a) Customer Relationship Manager. T-Mobile will appoint an individual (the “T-Mobile Relationship Manager”) who, from the Effective Date of the Agreement, will serve as the primary T-Mobile representative under the Agreement. The T-Mobile Relationship Manager will (a) have overall responsibility for managing and coordinating the performance of T-Mobile’s obligations under the Agreement, and (b) be authorized to act for and on behalf of T-Mobile with respect to all matters relating to the Agreement. Notwithstanding the foregoing, the T-Mobile Relationship Manager may, upon notice to the Provider Relationship Manager, delegate such of his or her responsibilities, as the T-Mobile Relationship Manager deems appropriate. Master Services Agreement 50 [* * *] The confidential content of this Exhibit 10.1 has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
Service Delivery Management. Service delivery management (“Service Delivery Management”) represents the day-to-day interface between Sprint and Amdocs. Service Delivery Management covers managerial and ongoing communications between the Parties and includes Service performance issue resolution and working jointly with Sprint to plan and coordinate future Changes. Amdocs believes that the key to successful Service Delivery Management is establishment of a proper governance mechanism to manage and control the Customized Product, and to ensure that the best methods are used for communication and decision-making. Amdocs has established a service and program management team that will be responsible for managing the entire range of activities related to the Managed Services, through on-going Managed Services (including all Additional Services a part thereof). The appropriate level management for Amdocs and Sprint will meet, at a minimum, on a monthly or more frequent basis as requested by Sprint to review the performance of Service Delivery Management and Managed Services. The review will include performance for past, current, and planning for the upcoming month. The Parties will jointly work to identify necessary areas of improvement and develop action plans to address those areas to be reviewed in the next meeting. The governance mechanism components of Amdocs’ Service Delivery Management are as follows: Service Management In the service management structure, Amdocs includes the following group of Services to be delivered as an integral part of the Managed Services, which allows Amdocs to supply and track the required Service Levels.
