UNM IT Responsibilities in Support of the Service Sample Clauses

UNM IT Responsibilities in Support of the Service. UNM IT responsibilities and/or requirements in support of this SLA include:  Setup LoboMail on smartphone devices;  Remove premium service subscriptions purchased outside the agreed-upon voice and/or data plan;  Secure disposal of devices;  Assist customers with enabling device security, when available, to protect against unauthorized access to UNM resources;  System operations, administration and network connections;  Web access to include service catalog, billing portal, self-service portal;  System level backup processes and disaster recovery;  Basic up/down system monitoring;  Friendly, courteous and efficient service;  Support services via UNM IT Service Desk;  Prompt referral of any inquiries/complaints to the appropriate responsible team;  Continuous effort to develop and improve services for all service users;  Meet response times associated with the priority assigned to incidents and Service Requests;  Document services provided in UNM IT service catalog;  Generate reports on service level performance;  Adhere to established Maintenance windows;  UNM IT will bring to the Customer’s attention any situation in which extra time is being required of UNM IT staff to support services due to lack of Customer staff knowledge, planning or poor implementation practices. In these situations, UNM IT reserves the right to xxxx, at our standard hourly rate or expedited service rate, for additional time spent in support of services being delivered to the Customer;  Publish all scheduled maintenance via: o IT Alerts at xxxx://xx.xxx.xxx; o LoboMobile; o SYSINFO-L listserv email.
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UNM IT Responsibilities in Support of the Service. ‌ UNM IT responsibilities and/or requirements in support of this SLA include: • Gather, document and translate UNM requirements as it relates to Enterprise IT Vendor Relationship Management; • Coordinate with legal, purchasing and external entities as necessary; • Management of strategic sourcing requirements; • Friendly, courteous and efficient service; • Support services via UNM IT Service Desk; • Prompt referral of any inquiries/complaints to the appropriate responsible team; • Continuous effort to develop and improve services for all service users;
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UNM IT Responsibilities in Support of the Service. UNM IT responsibilities and/or requirements in support of this SLA include:  Support and maintain cPanel and Softaculous installations and hosted servers;  Track websites’ and visitors’ activity and provide Users with access to this data;  Contact Customers annually to verify and renew service subscription;  Document service and features provided in UNM IT service catalog;  Provide and keep updated an online knowledge base for Users on usage of cPanel, including common use cases and scenarios;  Meet response times associated with the priority assigned to Incidents and Service Requests;  Adhere to established Maintenance windows;  Provide basic system level backup processes and disaster recovery for cPanel servers: o UNM IT reserves the right to revert a cPanel server to a previous, known-good snapshot if required to restore service (can result in loss of users’ data if separate files/database backups are not performed by Users – see Web Admins/Developers requirements); o UNM IT will not restore a snapshot for the sole purpose of recovering specific Users’ files or databases.  Bring to the Customers’ attention any situation in which extra time is required of UNM IT staff to support this service due to lack of Customers’ staff knowledge, planning or poor implementation practices. In these situations, UNM IT reserves the right to xxxx at the professional service rate outlined under Pricing and Billing for additional time spent in support of services being delivered to Customers;  Maintain appropriate staff expertise in the maintenance and support of service;  Provide training, consulting, application development, and support services on a case by case basis at the professional rate outlined under Pricing and Billing;  Publish all scheduled maintenance and major core cPanel upgrades including release notes via:
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UNM IT Responsibilities in Support of the Service. UNM IT responsibilities and/or requirements in support of this SLA include:  Provision a UNM email account upon creation of NetID account;  Provide a temporary NetID password for users when the password has been forgotten;  Account access and authorization is derived from Banner status;  Communicate password expiration, via email 30, 15, 7, 2 and one day before password is due to expire;  Delete NetID accounts 65 days after Banner ID status is set to inactive; o Student NetID accounts will be set to inactive (excluding Summer session) after three concurrent, non-enrolled semesters; o Staff, Faculty and Retiree NetID accounts will be set to inactive after separation.  Friendly, courteous and efficient service;  Support services via UNM IT Service Desk;  Prompt referral of any inquiries/complaints to the appropriate responsible team;  Continuous effort to develop and improve services for all service users;  Meet response times associated with the priority assigned to incidents and Service Requests;  Generate reports on service level performance;  Adhere to established Maintenance windows;  Publish all scheduled maintenance via: o IT Alerts at xxxx://xx.xxx.xxx; o LoboMobile; o SYSINFO-L listserv email.
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UNM IT Responsibilities in Support of the Service. UNM IT responsibilities and/or requirements in support of this SLA include: • Overall Forest and Domain architecture, design and maintenance; o Domain controller implementation, security and management; schema management; group policies; replication topology; sites and services; trust relationships; DNS (Domain Name Service); OU design and management; delegation of rights; built-in group management; forest and domain security; directory based account management; • The creation, notification and subsequent implementation of customer specific GPOs is completed by UNM IT upon request by Department IT; • Active Directory system state backups and restores; • Participation in scheduled Disaster Recovery and Business Continuity Plan testing as required; • Document services provided in UNM IT service catalog; • Notify the Department of any situation in which extra time is being required of UNM IT staff due to lack of Department staff knowledge, planning or poor implementation practices. UNM IT reserves the right to bill, at our standard hourly rate or expedited service rate, for this additional support; • Communicate any changes to services to the appropriate UNM audience; • Publish all scheduled maintenance via: o IT Alerts at xxxx://xx.xxx.xxx; o LoboMobile; o SYSINFO-L listserv email.
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UNM IT Responsibilities in Support of the Service. UNM IT responsibilities and/or requirements in support of this SLA include: • Gather, document and translate UNM requirements as it relates to IT hardware contracts; • Assemble a representative group to participate in development of RFP and view of vendor responses; • Develop RFPs and coordinate reviews of vendor responses; • Coordinate with legal, purchasing, and IT vendors as necessary; • Provide contract information, in coordination with UNM Purchasing, to departments; • Communicate changes to and additions of master IT hardware contracts to UNM community; • Follow requirements established in UNM IT’s Enterprise IT Vendor Relationship Management SLA; • Friendly, courteous and efficient service; • Support services via UNM IT Service Desk; • Prompt referral of any inquiries/complaints to the appropriate responsible team; • Continuous effort to develop and improve services for all service users; • Meet response times associated with the priority assigned to incidents and Service Requests; • Generate reports on service level performance.
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UNM IT Responsibilities in Support of the Service. UNM IT responsibilities and/or requirements in support of this SLA include:  Facilitating defining the scope of the Incident Response Plan (IRP);  Facilitating the implementation, discovery, and execution of the IRP;  Supplying subject matter expertise regarding information security and privacy to specific incidents;  Providing access to information security resources and services to units to support the response, which may include: o Penetration testing; o Vulnerability scanning; o Computer forensics imaging and analysis; o Log review and analysis; o Regulatory and contractual compliance requirements;  Coordinating with vendors to support incident response;  Negotiating and managing any third-party services;  Qualifying incidents may have institutional risk management funds available to address the response to some kinds of incidents. UNM IT will assist in facilitating these discussions where applicable;  In addition, UNM IT will provide UNM Data Owners with standard information security incident response overview including: o Template engagement document; o Template incident response overview with  Roles and responsibilities;  Rates for hours/ services;  IRP template;  Prepare and deliver to the appropriate UNM Data Owner and Investigative Authority, confidential: o Updates and briefings as details become available, as appropriate; o Final report with recommendations to mitigate and/ or prevent incident recurrence;  Friendly, courteous and efficient service;  Continuous effort to develop and improve services.
Sample 1
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UNM IT Responsibilities in Support of the Service. ‌ UNM IT responsibilities and/or requirements in support of this SLA include: • System operations, administration and network connections; • Web access to include service catalog, and self-service portal; • Basic up/down system monitoring; • Friendly, courteous and efficient service; • Support services via UNM IT Service Desk; • Continuous effort to develop and improve services for all service users. • Ensure accurate processing of nightly provisioning feeds; • Provide technical support to test system at the beginning of each semester; • Prompt referral of any inquiries/complaints to the appropriate responsible team or Vendor; • Ensure that Vendor, Rave Safety Alerts, is compliant with: o System level backup processes and disaster recovery; o System redundancy; o Adherence to established Maintenance windows; • UNM IT will bring to the Department’s attention any situation in which extra time is being required of UNM IT staff to support services due to lack of Department staff knowledge, planning or poor implementation practices. In these situations, UNM IT reserves the right to xxxx, at our standard hourly rate or expedited service rate, for additional time spent in support of services being delivered to the Department; • Publish all scheduled maintenance via: o IT Alerts at xxxx://xx.xxx.xxx; o LoboMobile; o SYSINFO-L listserv email. 3.2 Customer Responsibilities in Support of the Service‌ Customer responsibilities and/or requirements in support of this SLA include: • Customer is the UNM Office of Emergency Management; • Detail regarding the Customer use of the service can be found at UNM Emergency Management Home; • Utilize the system exclusively for life, safety, weather and/or notification of events that pose a threat to University activities and may not be used for other purposes without End-User consent; • Authorize Administrators to access and use the service on behalf of the UNM Office of Emergency Management and in compliance with standards; • Determine appropriate standards and format guidelines for messages; • Test system at the beginning of each semester; • IT Strategic Advisory Committee to collaborate with UNM IT on the service framework to satisfy the University of New Mexico business requirements; • Contact UNM IT Service Owner for additions or changes in established service levels; • Comply with UNM Business Policies 2500, 2520, 6130, and 7215. xxxx://xxxxxx.xxx.xxx/university-policies/2000/2500.html xxxx://xxxxxx.xxx.xxx/university-policie...
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Related to UNM IT Responsibilities in Support of the Service

  • Provider Responsibilities The Private Child-Caring Facility (PCC) (a.k.a., Provider) must comply with the following requirements:

  • Client Responsibilities You are responsible for (a) assessing each participants’ suitability for the Training, (b) enrollment in the appropriate course(s) and (c) your participants’ attendance at scheduled courses.

  • Grantee Responsibility for System Agency’s Termination Costs If the System Agency terminates the Grant Agreement for cause, the Grantee shall be responsible to the System Agency for all costs incurred by the System Agency and the State of Texas to replace the Grantee. These costs include, but are not limited to, the costs of procuring a substitute grantee and the cost of any claim or litigation attributable to Xxxxxxx’s failure to perform any work in accordance with the terms of the Grant Agreement.

  • Student Responsibilities The Student Agrees to:

  • PERFORMING AGENCY RESPONSIBILITY FOR SYSTEM AGENCY’S TERMINATION COSTS If the System Agency terminates the Contract for cause, the Performing Agency shall be responsible to the System Agency for all costs incurred by the System Agency and the State of Texas to replace the Performing Agency. These costs include, but are not limited to, the costs of procuring a substitute vendor and the cost of any claim or litigation attributable to Performing Agency’s failure to perform any Work in accordance with the terms of the Contract.

  • CONTRACTOR RESPONSIBILITY FOR SYSTEM AGENCY’S TERMINATION COSTS If the System Agency terminates the Contract for cause, the Contractor shall be responsible to the System Agency for all costs incurred by the System Agency and the State of Texas to replace the Contractor. These costs include, but are not limited to, the costs of procuring a substitute vendor and the cost of any claim or litigation attributable to Contractor’s failure to perform any Work in accordance with the terms of the Contract.

  • Joint Responsibilities 2.1.1 University and Affiliate each will identify, and notify each other of, a person responsible for serving as its liaison during the course of this affiliation. The appointment of liaisons shall be subject to mutual approval of the parties.

  • Responsibilities of the Contractor The Contractor shall provide all technical and professional expertise, knowledge, management, and other resources required for accomplishing all aspects of the tasks and associated activities identified in the Scope of Work. In the event that the need arises for the Contractor to perform services beyond those stated in the Scope of Work, the Contractor and the City shall negotiate mutually agreeable terms and compensation for completing the additional services.

  • Management Responsibilities The exclusive representative recognizes the right and obligation of the School Board to efficiently manage and conduct the operation of the School District within its legal limitations and with its primary obligation to provide educational opportunity for the students of the School District.

  • Consultant Responsibilities 12.1. Consultant must make prompt payment for any claims for labor, materials, or services furnished to Consultant by any person in connection with this Agreement as such claims become due. Consultant shall not permit any liens or claims to be filed or prosecuted against the City on account of any labor or material furnished to or on behalf of Consultant. If Consultant fails, neglects, or refuses to make prompt payment of any such claim, the City may, but shall not be obligated to, pay such claim to the person furnishing the labor, materials, or services and offset the amount of the payment against funds due or to become due to Consultant under this Agreement. The City may also recover any such amounts directly from Consultant.

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