General Service Levels. When Users request new host names in cPanel, it may take a few days for the websites to be accessible via the new host names;
General Service Levels. UNM IT negotiates discounted software contracts for volume purchases and enterprise licenses; For departments, software is delivered by campus mail unless hold for pickup is selected on the LoboMart order. If the software that was ordered is available by download, it can be accessed 24 hours a day, 7 days a week; Software is tested for valid license numbers whenever a new version of the software is released; UNM IT tracks software distributed to each department and tracks software available in UNM pod, lab, and classroom computers.
General Service Levels. UNM IT will actively monitor the voice infrastructure for events affecting the service. Monitoring includes, and is not limited to, up/down status, interface errors and utilization; Management to contract terms and oversight of vendor provided telecommunication connectivity.
General Service Levels. Information Security will assign appropriately trained IT staff to perform the work described in Scope of Work. • Other service levels will be negotiated in writing in a formal Statement of Work prior to work beginning.
General Service Levels. • Scheduled maintenance windows; • UNM IT will periodically review memory and CPU utilization for recommendations on “right-sizing” the virtual machine; • UNM IT will provide three snapshot restores per fiscal year, per system at no charge to the Customer. Hourly fees will apply for additional snapshot restores.
General Service Levels. The following Service Level is attached hereto as Schedule A and incorporated herein by reference: • Service Level 1 – Transmission File Availability • Service Level 2 – Key Activity Operations Efficacy • Service Level 3 – System Availability
General Service Levels. Scheduled maintenance windows as defined in Section 7 below; Respond to reported incidents and service requests as defined in Sections 5 and 6 below; Provide management of the internet firewall; Ensure general maintenance of facility; Provide completed installation of collocated physical servers.
General Service Levels. General Service Levels will be unique and customized per separately negotiated SLAs to meet external entity requirements.
General Service Levels. Scheduled maintenance windows; • Actively monitor the nework infrastructure for events affecting the service.
General Service Levels. • Management to contract terms and oversight of vendor provided application availability and message delivery; • Delivery times and delivery completion cannot be guaranteed due to differences among the carriers and an individual's location and data coverage; • Provisioning feeds from Banner are done via a nightly batch feed process.
