General Service Levels. Mobile Devices will be disposed in accordance with UNM Surplus policy 4610; Mobile Device availability will be based on Manufacturer inventory.
General Service Levels. When Users request new host names in cPanel, it may take a few days for the websites to be accessible via the new host names;
General Service Levels. General Service Levels will be unique and customized per separately negotiated SLAs to meet external entity requirements.
General Service Levels. ITIL v3 (Information Technology Infrastructure Library) certified full-time staff; • Adhere to ITIL v3 processes; • Service Points will utilize trained IT staff.
General Service Levels. Management to contract terms and oversight of vendor; • Service Requests will be delivered according to the Service Request section of this SLA; • Incidents are break/fix and will be handled according to impact and urgency.
General Service Levels. Requested updates for assistance from UNM IT to update directory listing can take multiple business days to complete.
General Service Levels. Scheduled maintenance windows; • Actively monitor the nework infrastructure for events affecting the service.
General Service Levels. Approved submitted mobile apps will be published to distribution channels within 5 business days.
General Service Levels. Manage hardware contract renewals for UNM IT negotiated priced agreements and keep contracts current; Vendor relationship management.
General Service Levels. Scheduled maintenance windows; Actively monitor the nework infrastructure for events affecting the service; 10/100/1000Mbps access layer connectivity, dependent upon switch capability and networked host capability as outlined in boundaries section; 10Gbps minimum aggregation layer connectivity, where individual host throughput is dependent upon access layer connectivity AND shared access from host aggregation as outlined in boundaries section.
