Common use of SERVICE LEVELS AGREEMENT AND SUPPORT Clause in Contracts

SERVICE LEVELS AGREEMENT AND SUPPORT. 9.1. Agile will deliver the Messages to mobile terminals of the End Users as quickly as commercially possible as soon as the devices of these users are enabled to receive the messages. However, due to factors beyond its control, Agile does not guarantee latency times or final delivery to mobile terminals. If the messages sent by the Client cannot be delivered to potential users, they will be stored for a maximum of 48 hours and will be deleted at the end of this period. 9.2. Agile will provide support to the Client by: a) telephone; b) e-mail by opening support tickets at xxxx@xxxxxxxxxxxx.xxx. When opening a support ticket, Agile staff will endeavour to respond in a timely manner. 9.3. As to network coverage, Agile shall keep an up-to-date list of the mobile operators covered at all times. Agile reserves the right to amend the list by adding or removing operators, as appropriate. Although Agile will cover as many mobile operators as is commercially feasible, Agile makes no commitment, representation or warranty that any particular mobile operator will continue to be reachable at any time in the future. The current list of mobile operators is available from Agile for consultation upon request.