Common use of SERVICE LEVELS AND PENALTIES Clause in Contracts

SERVICE LEVELS AND PENALTIES. The Service Provider shall provide the Services in accordance with the Performance Standards and the Targets set out in Annexure E (Form of Service Levels and Penalties) hereto. In the event that the provision of the Services falls below the expected Performance Standard and thus does not achieve the Target, the Company shall be entitled to invoke the Penalties as set out in Annexure E (Form of Service Levels and Penalties) hereto. The Penalties invoked shall be applied by way of discounting the Charges payable to the Service Provider in the month in which the default in the Performance Standard occurred. Alternatively, if the Company has paid the Charges in full, the Company may require that the Service Provider issue a credit note in respect of such discounts.

SERVICE LEVELS AND PENALTIES. The Service Provider shall provide the Services in accordance with the Performance Standards and the Targets set out in Annexure E Error! Reference source not found. (Form of Service Levels and Penalties) hereto. In the event that the provision of the Services falls below the expected Performance Standard and thus does not achieve the Target, the Company shall be entitled to invoke the Penalties as set out in Annexure E Error! Reference source not found. (Form of Service Levels and Penalties) hereto. The Penalties invoked shall be applied by way of discounting the Charges payable to the Service Provider in the month in which the default in the Performance Standard occurred. Alternatively, if the Company has paid the Charges in full, the Company may require that the Service Provider issue a credit note in respect of such discounts.

SERVICE LEVELS AND PENALTIES. The Service Provider shall provide the Services in accordance with the Performance Standards and the Targets set out in Annexure E D (Form of Service Levels and Penalties) hereto. In the event that the provision of the Services falls below the expected Performance Standard and thus does not achieve the Target, the Company shall be entitled to invoke the Penalties as set out in Annexure E D (Form of Service Levels and Penalties) hereto. The Penalties invoked shall be applied by way of discounting the Charges payable to the Service Provider in the month in which the default in the Performance Standard occurred. Alternatively, if the Company has paid the Charges in full, the Company may require that the Service Provider issue a credit note in respect of such discounts.