Common use of SERVICE LEVELS AND SERVICE CREDITS Clause in Contracts

SERVICE LEVELS AND SERVICE CREDITS. 9.1 This clause 9 shall apply where stated in the Contract Particulars. 9.2 Where any part of the Services is stated in Schedule 6 to be subject to a specific Service Level, the Contractor shall provide that part of the Services in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level. 9.3 The Contractor shall provide records of and Management Reports summarising the Achieved Service Levels as provided for in clause 42. 9.4 If the Contractor fails to provide the Services in accordance with any individual Service Level, the Contractor shall pay to the Council the Service Credit set out in Schedule 6. 9.5 The parties agree that any such Service Credit has been calculated as, and is, a genuine pre-estimate of the loss likely to be suffered by the Council. The Contractor has taken the Service Credit into account in setting the level of the Contract Price.

SERVICE LEVELS AND SERVICE CREDITS. ‌ 9.1 This clause 9 shall apply where stated in the Contract Particulars. 9.2 Where any part of the Services is stated in Schedule 6 to be subject to a specific Service Level, the Contractor shall provide that part of the Services in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level. 9.3 The Contractor shall provide records of and Management Reports summarising the Achieved Service Levels as provided for in clause 42. 9.4 If the Contractor fails to provide the Services in accordance with any individual Service Level, the Contractor shall pay to the Council the Service Credit set out in Schedule 6. 9.5 The parties agree that any such Service Credit has been calculated as, and is, a genuine pre-estimate of the loss likely to be suffered by the Council. The Contractor has taken the Service Credit into account in setting the level of the Contract Price.

SERVICE LEVELS AND SERVICE CREDITS. 9.1 This clause 9 shall apply where stated in the Contract Particulars. 9.2 Where any part of the Services is stated in Schedule 6 to be subject to a specific Service Level, the Contractor shall provide that part of the Services in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level. 9.3 The Contractor shall provide records of and Management Reports summarising the Achieved Service Levels as provided for in clause 4243. 9.4 If the Contractor fails to provide the Services in accordance with any individual Service Level, the Contractor shall pay to the Council the Service Credit set out in Schedule 6. 9.5 The parties agree that any such Service Credit has been calculated as, and is, a genuine pre-estimate of the loss likely to be suffered by the Council. The Contractor has taken the Service Credit into account in setting the level of the Contract Price.