Service Levels for Incident Management - Service Restoration Sample Clauses

Service Levels for Incident Management - Service Restoration. The Service Levels set forth in this Clause 1.5.1 apply only to Incident Management Services provided for Equipment at Remote Locations with Enhanced On-site Support. Remote Location offers support 24 hours a day, 365 days a year or during Business Hours, as mutually agreed upon by the Parties. This SLA does not apply to Locations covered by Premium On-site Support. Table 1: Service Levels for Incident Management - Service Restoration Location Type Distance from Orange Service Center (km) <50 >50 <100 >100 <200 Coverage Hours Time to Attend (SLO) Restore Time (SLA) Equipment at Remote Location supported by Enhanced On-site Support X 24x7 4 Business Hours 8 Business Hours X 24x7 6 Business Hours 10 Business Hours X 24x7 10 Business Hours 14 Business Hours Remote Location without SBA / Gateway Not Applicable
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