Service Levels. 3.1 The LFC will meet or exceed the Core Service Levels in accordance with these Service Level Terms. The LFC is under no obligation to meet or exceed the Ancillary Service Levels which are reporting metrics only. 3.2 The Service Levels will apply from the Service Level Commencement Date. 3.3 The LFC must begin measuring and reporting its performance against the Service Levels from the Service Level Commencement Date. 3.4 The Ancillary Service Levels are separate from the Core Service Levels. The Core Service Levels are to be applied and interpreted independently from: (a) the Ancillary Service Levels; and (b) any defined terms used solely in the context of the Ancillary Service Levels. 3.5 If the Service Provider updates or changes a Service Request under clause 9 of the Operations Manual, the Service Levels applicable to that Service Request (as updated or changed) will be measured from the date that update or change was accepted by the LFC.
Appears in 21 contracts
Samples: Service Level Agreement, Service Agreement, Service Agreement
Service Levels. 3.1 The LFC will meet or exceed the Core Service Levels in accordance with these Service Level Terms. The LFC is under no obligation to meet or exceed the Ancillary Service Levels which are reporting metrics only.
3.2 The Service Levels will apply from the Service Level Commencement Date.
3.3 The LFC must begin measuring and reporting its performance against the Service Levels from the Service Level Commencement Date.
3.4 The Ancillary Service Levels are separate from the Core Service Levels. The Core Service Levels are to be applied and interpreted independently from:
(a) the Ancillary Service Levels; and
(b) any defined terms used solely in the context of the Ancillary Service Levels.
3.5 If the Service Provider updates or changes a Service Request under clause 9 8 of the Operations Manual, the Service Levels applicable to that Service Request (as updated or changed) will be measured from the date that update or change was accepted by the LFC.
Appears in 6 contracts
Samples: Service Agreement, Service Level Agreement, Service Level Agreement
Service Levels.
3.1 The LFC will meet or exceed the Core Service Levels in accordance with these Service Level Terms. The LFC is under no obligation to meet or exceed the Ancillary Service Levels which are reporting metrics only.
3.2 The Service Levels will apply from the Service Level Commencement Date.
3.3 The LFC must begin measuring and reporting its performance against the Service Levels from the Service Level Commencement Date.
3.4 The Ancillary Service Levels are separate from the Core Service Levels. The Core Service Levels are to be applied and interpreted independently from:
(a) the Ancillary Service Levels; and
(b) any defined terms used solely in the context of the Ancillary Service Levels.
3.5 If the Service Provider updates or changes a Service Request under clause 9 8 of the Operations Manual, the Service Levels applicable to that Service Request (as updated or changed) will be measured from the date that update or change was accepted by the LFC.
Appears in 1 contract
Samples: Ufb Services Agreement
Service Levels.
3.1 The LFC will meet or exceed the Core Service Levels in accordance with these Service Level Terms. The LFC is under no obligation to meet or exceed the Ancillary Service Levels which are reporting arereporting metrics only.
3.2 The Service Levels will apply from the Service Level Commencement Date.
3.3 The LFC must begin measuring and reporting its performance against the Service Levels from the Service Level Commencement Date.
3.4 The Ancillary Service Levels are separate from the Core Service Levels. The Core Service Levels are to be applied and interpreted independently from:
(a) the Ancillary Service Levels; and
(b) any defined terms used solely in the context of the Ancillary Service Levels.
3.5 If the Service Provider updates or changes a Service Request under clause 9 of the Operations Manual, the Service Levels applicable to that Service Request (as updated or changed) will be measured from the date that update or change was accepted by the LFC.
Appears in 1 contract
Service Levels.
3.1 The LFC will meet or exceed the Core Service Levels in accordance with these Service Level Terms. .
3.2 The LFC is under no obligation to meet or exceed the Ancillary Service Levels which are reporting information metrics only.
3.2 3.3 The Service Levels will apply from the Service Level Commencement Date.
3.3 3.4 The LFC must begin measuring and reporting its performance against the Core Service Levels from the Service Level Commencement Date.
3.4 3.5 The Ancillary Service Levels are separate from the Core Service Levels. The Core Service Levels are to be applied and interpreted independently from:
(a) the Ancillary Service Levels; and
(b) any defined terms used solely in the context of the Ancillary Service Levels.
3.5 3.6 If the Service Provider updates or changes a Service Request under clause 9 as per of the Operations Manual, the Service Levels applicable to that Service Request (as updated or changed) will be measured from the date that update or change was accepted by the LFC.
Appears in 1 contract
Samples: Services Agreements