Problem Analysis. If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring the Service or otherwise resolving any immediate Problem related to the Services) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; (iii) correct the Problem as soon as practicable or coordinate the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.
Problem Analysis. If Supplier fails to provide Services in accordance with the Service Levels and this Agreement, Supplier shall (after restoring service or otherwise resolving any immediate problem) (i) promptly investigate and report on the causes of the problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at Kraft’s request; (iii) correct the problem as soon as practicable (regardless of cause or fault) or coordinate the correction of the problem if Supplier does not have responsibility for the cause of the problem; (iv) advise Kraft of the status of remedial efforts being undertaken with respect to such problem; (v) demonstrate to Kraft’s reasonable satisfaction that the causes of such problem have been or will be corrected on a permanent basis and (vi) take all commercially reasonable actions to prevent any recurrence of such problem. Supplier shall complete all Root Cause Analyses in accordance with the requirements of the applicable Supplement. If the Root Cause Analysis indicates that neither Supplier nor any Directed Employee while performing a function under Supplier’s direction was responsible for the cause of the breach or potential breach and Supplier is unable to perform remediation efforts without adding substantial additional Supplier resources or third party contractors (beyond the Subcontractor personnel then assigned to perform Services for Kraft), Kraft may elect to either (i) reprioritize the Services, in which event Supplier will perform the remediation at no additional charge, or (ii) authorize Supplier to perform the remediation as a Project.
Problem Analysis. If CMC fails to meet any Performance Guideline and Client requests an analysis in writing, CMC shall (i) investigate and report on the causes of the problem; and (ii) use reasonable efforts to correct the problem and to begin meeting the Performance Guidelines as soon as practicable. Client’s failure to request an analysis of any failure of a Performance Guideline shall not be deemed a waiver by Client, for any purpose under this Agreement, of such failure the Performance Guideline.
Problem Analysis. If HP-OMS fails to provide Services in accordance with the Service Levels and this Agreement, HP-OMS shall (after restoring service or otherwise resolving any immediate problem)
(i) promptly investigate and report on the causes of the problem; (ii) provide a root cause analysis of such failure (i.e., diagnosing the problem at the lowest reasonable level) ("ROOT CAUSE ANALYSIS") as soon as practicable, after such failure or Customer's request (iii) use all commercially reasonable efforts to implement remedial action and begin meeting the Service Levels as soon as practicable; (iv) advise Customer of the status of remedial efforts being undertaken with respect to such problem; and (v) demonstrate to Customer's reasonable satisfaction that the causes of such problem have been or will be corrected on a permanent basis. HP-OMS shall use all commercially reasonable efforts to complete the Root Cause Analysis within fifteen (15) working days; provided that, if it is not capable of being completed within fifteen (15) working days using reasonable diligence, HP-OMS shall complete such Root Cause Analysis as quickly as possible and shall notify Customer prior to the end of the initial fifteen (15) working day period as to the status of the Root Cause Analysis and the estimated completion date. At any event, it is not intended that a protracted Root Cause Analysis should unduly delay prompt resolution of Service Level issues, including allocation of Service Level Credits. HP-OMS shall provide the results of the Root Cause Analysis to Customer in writing or comparable electronic media. PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FROM THE SEC
Problem Analysis. If Insurdata fails to provide Services in accordance with the Service Levels and the Agreement, Insurdata shall:
(i) promptly investigate and report on the causes of the problem;
(ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure;
(iii) develop and implement a plan to correct the problem and to begin meeting the Service Levels as soon as practicable; and
(iv) advise UICI, as and to the extent reasonably requested by UICI, of the status of remedial efforts being undertaken with respect to such problem. Insurdata shall use diligent efforts to complete the Root Cause Analysis within fifteen (15) days.
Problem Analysis. If UPSTREAM fails to meet any of the Service Levels, UPSTREAM shall (i) promptly investigate and report on the causes of the problem, (ii) use its best efforts to correct the problem and begin meeting the Service Levels as soon as practicable and (iii) advise ORBITZ, as and to the extent reasonably requested by ORBITZ, of the status of remedial efforts to be undertaken with respect to such problem and provide ORBITZ reasonable evidence that the causes of such problem have been or will be corrected.
Problem Analysis. If Vendor fails to perform the Work in accordance with the Documents, including the Specifications set forth herein, Vendor shall: (i) promptly investigate and report on the causes of the problem; (ii) provide an appropriate Root Cause Analysis of such failure as soon as practicable after such failure; (iii) promptly initiate remedial action reasonably acceptable to Reliance to correct the problem and to begin meeting the Specifications as soon as practicable; (iv) advise Reliance, as and to the extent requested by Reliance, of the status of remedial efforts being undertaken with respect to problems that may have a material impact upon Reliance or the User; (v) advise Reliance, on a weekly basis until correction, of the status of remedial efforts being undertaken with respect to problems that would not have a material impact upon Reliance or any User; and (vi) provide Reliance reasonable evidence that the causes of such problem have been or will be corrected on a permanent basis. Vendor shall use reasonable efforts and diligence to complete the Root Cause Analysis within the time periods set forth in the Specifications. Provided however that in the event that the warranty services with respect to Products and Technical Support Services provided by the Vendor pursuant to the Documents stipulate better service levels than what is set forth in this Section 5.3, Vendor shall provide such better levels of services.
Problem Analysis. If CSC fails to provide Services in accordance with the Service Levels or otherwise in accordance with this Agreement, CSC shall (after restoring service or otherwise resolving any immediate problems) (a) promptly investigate and report on the causes of the problem, (b) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at Sears’ request, (c) use all commercially reasonable efforts to implement remedial action and begin meeting the Service Levels as soon as practicable, (d) advise Sears of the status of remedial efforts being undertaken with respect to such problem and (e) provide Sears reasonable evidence that the causes of such problem have been or shall be corrected on a permanent basis. CSC shall use all commercially reasonable efforts to complete the Root Cause Analysis within fifteen (15) days; provided, however, that if it is not capable of being completed within fifteen (15) days using reasonable diligence, CSC shall complete such Root Cause Analysis as quickly as possible and shall notify Sears prior to the end of the initial fifteen (15) day period as to the status of the Root Cause Analysis and the estimated completion date.
Problem Analysis. If Supplier fails to provide Services in accordance with the Service Levels and this Agreement, Supplier shall (after restoring service or otherwise resolving any immediate problem) (i) promptly investigate and report on the causes of the problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable, after such failure or ABM’s request; (iii) use commercially reasonable efforts to implement remedial action and begin meeting the Service Levels as soon as practicable; (iv) advise ABM of the status of remedial efforts being undertaken with respect to such problem; and (v) demonstrate to ABM’s reasonable satisfaction that, to the extent reasonably possible, the causes of such problem have been or will be corrected on a permanent basis. Supplier shall use commercially reasonable efforts to complete the Root Cause Analysis within the period specified in Attachment G.2 to Schedule G; provided that, if it is not capable of being completed within such period using reasonable diligence, Supplier shall complete such Root Cause Analysis as quickly as possible and shall notify ABM prior to the end of the period specified in Attachment G.2 as to the status of the Root Cause Analysis and the estimated completion date.
Problem Analysis. If Supplier fails to provide Services in accordance with the Service Levels and/or the terms of this Agreement or the applicable Subscription Agreement, Service Description or Statement of Work, Supplier shall (after restoring service or otherwise resolving any immediate problem) (i) promptly investigate and report on the causes of the problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at Allianz’s request (iii) correct the problem as soon as practicable (regardless of cause or fault) or coordinate the correction of the problem if Supplier does not have responsibility for the cause of the problem; (iv) advise Allianz of the status of remedial efforts being undertaken with respect to such problem; (v) demonstrate to Allianz’s reasonable satisfaction that the causes of such problem have been or will be corrected on a permanent basis; and (vi) take corrective actions to prevent any recurrence of such problem. Supplier shall complete the Root Cause Analysis within fifteen (15) days after the occurrence of the failure; provided that, if it is not capable of being completed within fifteen (15) days using reasonable diligence, Supplier shall complete such Root Cause Analysis as quickly as possible, but in no event less than thirty (30) days, and shall notify Allianz prior to the end of the initial fifteen (15) day period as to the status of the Root Cause Analysis and the estimated completion date.
