Common use of Service Manager Clause in Contracts

Service Manager. Contractor shall designate a Service Manager as a Key Person for the operations and maintenance phase of the Services. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review System and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss changes and Enhancements to the System or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the operations and maintenance phase duration of the ServicesContract. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review System the Application Services and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss changes Upgrades and Enhancements to the System Application Services or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the operations and maintenance phase duration of the ServicesContract. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review System the Subscription Services and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss changes Upgrades and Enhancements to the System Subscription Services or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the operations and maintenance phase duration of the ServicesContract. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review System the Services and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss changes Upgrades and Enhancements to the System Services or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the operations and maintenance phase duration of the ServicesContract. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review the System and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss changes Upgrades and Enhancements to the System or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.

Service Manager. Contractor shall designate a Service Manager as a Key Person for the operations and maintenance phase of the Services. The Service Manager shall be familiar with Agency’s business operations and objectives. The Service Manager will participate with Agency in regular meetings to be held, at least quarterly unless requested more frequently by Agency, at Agency’s offices in Salem, Oregon. The Service Manager must: Provide measurement and monitoring reports to verify compliance with the Service Level Agreements; Review System Solution and Contractor’s performance throughout the Contract and discuss possible improvements; Discuss changes and Enhancements to the System Solution or any new technologies that may be available for Agency; Discuss any other Agency-raised issues or concerns; and Provide at Agency’s request such other reports as Agency may request.