Service Level Reporting. 4.1. SAP shall track and report to Customer the Service Levels set forth herein in a monthly summary report.
Service Level Reporting. On a monthly basis, in arrears and no later than the fifteenth (15th) calendar day of the subsequent month following the reporting month, Contractor shall provide reports to City describing the performance of the SaaS Services and of Contractor as compared to the service level standards described herein. The reports shall be in a form agreed-to by City, and, in no case, contain no less than the following information: (a) actual performance compared to the Service Level Standard; (b) the cause or basis for not meeting the service level standards described herein; (c) the specific remedial actions Contractor has undertaken or will undertake to ensure that the service level standards described herein will be subsequently achieved; and, (d) any Performance Credit due to City. Contractor and City will meet as often as shall be reasonably requested by City, but no less than monthly, to review the performance of Contractor as it relates to the service level standards described herein. Where Contractor fails to provide a report for a service level standard described herein in the applicable timeframe, the service level standard shall be deemed to be completely failed for the purposes of calculating a Performance Credit. Contractor shall, without charge, make City’s historical service level standard reports to City upon request.
Service Level Reporting. UTS will gather the information on regular intervals and will consolidate the results into reports that are shared with the customer on a regular basis. Service Level Reporting is important to provide regular open communications with the customer, identify areas of improvement, agree upon any corrective plans, and generally review and align the service with the customer and business requirements. The reporting cycle for this service is as follows: Monthly Quarterly Annual Other: Service Performance Review This document will be reviewed and amended based upon mutual agreement on an annual basis. This review will include updates to service level targets, effective dates, costs, and other specific items as required. The Business Relationship Manager is responsible for providing a service performance review with the customer. Refer to Attachment C for the BRM Assignment Matrix.
Service Level Reporting. Each month, Motricity will provide AT&T with a “Monthly Service Level Report” indicating the service performance for the Services for the previous month (see SLA Monitoring Requirements (Appendix D) below for detailed list of Services associated with this SLA). This report will contain performance reporting for the service performance objectives listed in Appendix D and a summary of the weekly incident response reports described in Section 6.3 for such month. Motricity shall supply the Monthly Service Level Report no later than the tenth business day of the month following the immediately preceding month. It is agreed that Motricity will work towards publishing the Monthly Service Level Report on the sixth business day starting 6 months from the initial launch of Services. The Monthly Service Level Report shall include, among other things, the following information related to service availability for the Services listed in Appendix D: • Total minutes in the current month • Total available minutes for the reported month for each Service • Calculated Service Availability, presented as a percentage for each Service • Target Service Level Availability for each Service • Variance from Target Service Level for each Service • Overall Service Level Availability for the Services The Monthly Service Level Report shall include, among other things, the following information related to latency for the Services listed in Appendix D: *** The Monthly Service Level Report shall also include, among other things, the following information for the Services listed in Appendix D: • Detailed log of all service impacting incidents for the month • Service levels achieved for Users of the PC Pages and Users of the Phone Pages as listed in Section 3.3 above.
Service Level Reporting. On a monthly basis, in arrears and no later than the fifteenth (15th) calendar day of the subsequent month following the reporting month, Service Provider shall provide reports to Subscriber describing the performance of the Services and of Service Provider as compared to the Service Level Standards; provided, however, that the Subscriber Satisfaction Survey Service Level shall be conducted by Service Provider each year on the anniversary of the Effective Date and the results shall be reported to Subscriber by Service Provider no later than the fifteenth (15th) calendar day of the subsequent month following such anniversary date. [. . . ]” 16Obtained from xxxx://xxxxxx-xxxxxxxxxx.xxxxxxxx.xxxxxxx.xxx.xx/G5/ 1756/5.G5.1756.003/QD1/MasterSoftwareasaServiceAgreement2014. docx 17A partial description in Linked USDL Agreement of the use case can be found at xxxxx://xxxxxx.xxx/linked-usdl/usdl-agreement/tree/master/ UseCases/SaaS Alternatively, the agreement part of a contract needs to be simplified and also needs to be written using structured descriptions, as done with the exhibits, to enable an automated processing. This approach is being followed by major cloud computing providers, such as Amazon, Google, and Microsoft.
Service Level Reporting. Licensor will provide AT&T with reporting for Availability on a monthly basis. The reports are due by the [*****] business day following the reporting period. These reports will include:
Service Level Reporting. No later than the first business day falling on or after the fifteenth (15th) day of each calendar month (or as otherwise specified in Exhibit C) during the Term and Termination Assistance Period, Provider shall provide Company with a monthly (or as otherwise specified in Exhibit C) performance report describing Provider’s performance of the Services in the preceding month (or other time frame specified in Exhibit C), which report shall be made available to Company in an online, electronic form. Each such report shall:
Service Level Reporting. The Authority requires that the respondent provide reporting on the performance of the services team. This reporting is to be delivered in the form of predefined and agreed to Service Level Agreement Key Performance Indicators. Such indicators will be used to gauge the effectiveness of the team in its execution of the duties and responsibilities under contract. In addition to reporting, the Authority requires that the provider coordinate and attend a standing monthly status meeting in which service levels are reported and general team status is presented.
Service Level Reporting. Vendor shall measure and report its performance against the Service Levels and meet with Customer at least once every month during the Term, or more frequently if requested by Customer, to review Customer’s actual performance against the Service Levels and discuss any remedial action necessary or appropriate to correct any deficiencies.
Service Level Reporting. You will provide AT&T with reporting for availability on a monthly basis. The reports are due by the sixth (6th) business day following the reporting period. These reports will include:
