Service Requests of Residents. Agent will maintain professional relations with Residents whose service requests will be received, considered, and recorded on a systematic, timely, and written basis to show the action taken with respect to each such request. Complaints of a serious nature and all written complaints will, after thorough investigation, be reported by Agent to the Owner (and, if requested, to OHCS) with appropriate recommendations. Agent will make appropriate provision for receipt of emergency calls from Residents on a 24-hour basis.
Service Requests of Residents. Owner will maintain professional relations with Residents whose service requests will be received, considered, and recorded on a systematic, timely, and written basis to show the action taken with respect to each such request. Complaints of a serious nature and all written complaints will, after thorough investigation, be reported to OHCS with appropriate recommendations. Owner will make appropriate provision for receipt of emergency calls from Residents on a 24-hour basis.
