Common use of Service, Support and Maintenance After the Applicable Limited Warranty Period Clause in Contracts

Service, Support and Maintenance After the Applicable Limited Warranty Period. Except as otherwise expressly stated in this Subsection 4.1, SONIFI’s maintenance, support, service, repair and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the applicable Limited Warranty Period expires. After the expiration of the applicable Limited Warranty Period, and subject to Company’s timely and complete payment of all fees and charges owed to SONIFI under the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable), SONIFI will continue (a) to remotely monitor the Licensed Software, the Headend Equipment and the In- Room Equipment (i) it or an Approved Third-Party Financing Company has sold or licensed to Company and (ii) SONIFI personnel have installed at the Premises, as specified in Subsection 5.2 of this SONIFI Limited Warranty, (b) to make telephone support, e-mail support, and any other method of support SONIFI may establish and generally make commercially available from time to time in its sole discretion, available to Company, using reasonably available means, as specified in Subsection 5.3 of this SONIFI Limited Warranty, (c) to send In-Room Equipment replacements to the Premises for installation and configuration by Company personnel in accordance with Subsection 2.2 of this SONIFI Limited Warranty, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Updates commercially available to SONIFI from the applicable In-Room Equipment manufacturer, supplier or licensor on In-Room Equipment, subject to Company’s payment of applicable fees, charges and costs, and (e) to investigate problems with the Headend Equipment, the In-Room Equipment and Licensed Software, as applicable, upon receiving notification through remote monitoring or from the Company via telephone calls, e-mails or other authorized communications to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI, if technically feasible and commercially reasonable to do so, will provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, that an on-site visit is necessary to effect a repair, correction, replacement or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as possible taking into consideration the availability of service personnel, other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide SONIFI’s service personnel with full access to the Headend Equipment, the In-Room Equipment and Licensed Software, upon request. For all on-site visits/on-site service calls and Updates performed after the expiration of the applicable Limited Warranty Period and for all In-Room Equipment replacements provided to Company after the expiration of the applicable In-Room Equipment Limited Warranty Period, Company shall be charged for labor at SONIFI’s rate(s) set forth on the most recent SONIFI Rate Card available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts, components and other materials, (ii) the trip charge specified on the Rate Card, (iii) parking fees and tolls and (iv) applicable taxes, shipping, handling and freight.

Service, Support and Maintenance After the Applicable Limited Warranty Period. Except as otherwise expressly stated in this Subsection 4.1Section 3, SONIFI’s maintenance, support, service, repair and limited warranty obligations set forth in this these SONIFI Limited Warranty Equipment Maintenance Terms end immediately after the applicable Limited Warranty Period (defined in Subsection 2.3) expires. After the expiration of the applicable Limited Warranty Period, and subject to Company’s timely and complete payment of all fees applicable fees, charges and charges taxes owed to SONIFI under the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable)Agreement, SONIFI will continue (a) to remotely monitor the Licensed Software, the Headend Equipment and the In- In-Room Equipment (i) it or an Approved Third-Party Financing Company has sold or licensed to Company and (ii) SONIFI personnel have installed at the PremisesEquipment, as specified in Subsection 5.2 of this these SONIFI Limited WarrantyEquipment Maintenance Terms, (b) to make telephone support, e-mail support, and any other method of support SONIFI may establish and generally make commercially available from time to time in its sole discretion, available to Company, using reasonably available means, as specified in Subsection 5.3 of this these SONIFI Limited WarrantyEquipment Maintenance Terms, (c) to send In-Room Equipment replacements to the Premises for installation and configuration by Company personnel in accordance with Subsection 2.2 of this SONIFI Limited Warranty, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Updates commercially available to SONIFI from the applicable In-Room Equipment manufacturer, supplier or licensor on In-Room Equipment, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Updates commercially available to SONIFI from the applicable Headend Equipment manufacturer, supplier or licensor on Headend Equipment, and (e) to investigate problems with the Headend Equipment, the In-Room Equipment and Licensed Software, as applicable, upon receiving notification through remote monitoring or from the Company via telephone calls, e-mails or other authorized communications to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI, if technically feasible and commercially reasonable to do so, will provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, that an on-site visit is necessary to effect a repair, correction, replacement or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as possible taking into consideration the availability of service personnel, other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide SONIFIXXXXXX’s service personnel with full access to the Headend Equipment, the In-Room Equipment and Licensed Software, upon request. For all on-site visits/on-site service calls and Updates performed after the expiration of the applicable Limited Warranty Period Period, and for all Inon-Room Equipment replacements provided to Company after the expiration of the applicable Insite visits/on-Room Equipment Limited Warranty Periodsite service calls and Updates performed for Existing FTG Equipment, Company shall be charged for labor at SONIFI’s rate(s) set forth on the most recent SONIFI Rate Card available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx the TAC or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts, components and other materials, (ii) the trip charge specified on the Rate Card, (iii) travel expenses, lodging expenses, parking fees and tolls and (iv) applicable taxes, shipping, handling and freight.and

Service, Support and Maintenance After the Applicable Limited Warranty Period. Except as otherwise expressly stated in this Subsection 4.11.2, SONIFI’s maintenance, support, service, repair and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the applicable Limited Warranty Period expires. After the expiration of the applicable Limited Warranty Period, and subject to Company’s timely and complete payment of all fees and charges owed to SONIFI under the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable)Agreement, SONIFI will continue (a) to remotely monitor the Licensed Software, the Headend Equipment and the In- In-Room Equipment (i) it or an Approved Third-Party Financing Company has sold or licensed to Company and (ii) SONIFI personnel have installed at the Premises, as specified in Subsection 5.2 3.2 of this SONIFI Limited Warranty, (b) to make telephone support, e-mail support, and any other method of support SONIFI may establish and generally make commercially available from time to time in its sole discretion, available to Company, using reasonably available means, as specified in Subsection 5.3 3.3 of this SONIFI Limited Warranty, (c) to send remotely install Updates commercially available to SONIFI from the applicable In- Room Equipment manufacturer, supplier or licensor on In-Room Equipment replacements to the Premises for installation and configuration by Company personnel in accordance with Subsection 2.2 of this SONIFI Limited WarrantyEquipment, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Updates commercially available to SONIFI from the applicable In-Room Headend Equipment manufacturer, supplier or licensor on In-Room EquipmentUpdates, subject to Company’s payment of applicable fees, charges and costs, and (e) to investigate problems with the Headend Equipment, the In-Room Equipment and Licensed Software, as applicable, upon receiving notification through remote monitoring or from the Company via telephone calls, e-mails or other authorized communications to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI, if technically feasible and commercially reasonable to do so, will provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, that an on-site visit is necessary to effect a repair, correction, replacement or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as possible taking into consideration the availability of service personnel, other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide SONIFIXXXXXX’s service personnel with full access to the Headend Equipment, the In-Room Equipment and Licensed Software, upon request. For all on-site visits/on-site service calls and Updates performed after the expiration of the applicable Limited Warranty Period and for all In-Room Equipment replacements provided to Company after the expiration of the applicable In-Room Equipment Limited Warranty Period, Company shall be charged for labor at SONIFI’s rate(s) set forth on the most recent SONIFI Rate Card available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts, components and other materials, (ii) the trip charge specified on the Rate Card, (iii) travel expenses, lodging expenses, parking fees and tolls and (iv) applicable taxes, shipping, handling and freight.

Service, Support and Maintenance After the Applicable Limited Warranty Period. Except as otherwise expressly stated in this Subsection 4.1Section 3, SONIFI’s maintenance, support, service, repair and limited warranty obligations set forth in this these SONIFI Limited Warranty Equipment Maintenance Terms end immediately after the applicable Limited Warranty Period (defined in Subsection 4.6) expires. After the expiration of the applicable Limited Warranty Period, and subject to Company’s timely and complete payment of all fees and charges owed to SONIFI under the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable)Agreement, SONIFI will continue (a) to remotely monitor the Licensed Software, the Headend Equipment and the In- In-Room Equipment (i) it or an Approved Third-Party Financing Company has sold or licensed to Company and (ii) SONIFI personnel have installed at the PremisesEquipment, as specified in Subsection 5.2 of this these SONIFI Limited WarrantyEquipment Maintenance Terms, (b) to make telephone support, e-mail support, and any other method of support SONIFI may establish and generally make commercially available from time to time in its sole discretion, available to Company, using reasonably available means, as specified in Subsection 5.3 of this these SONIFI Limited WarrantyEquipment Maintenance Terms, (c) to send In-Room Equipment replacements to the Premises for installation and configuration by Company personnel in accordance with Subsection 2.2 of this SONIFI Limited Warranty, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Updates commercially available to SONIFI from the applicable In-Room Equipment manufacturer, supplier or licensor on In-Room Equipment, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Headend Equipment Updates, subject to Company’s payment of applicable fees, charges and costs, and (e) to investigate problems with the Headend Equipment, the In-Room Equipment and Licensed Software, as applicable, upon receiving notification through remote monitoring or from the Company via telephone calls, e-mails or other authorized communications to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI, if technically feasible and commercially reasonable to do so, will provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, that an on-site visit is necessary to effect a repair, correction, replacement or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as possible taking into consideration the availability of service personnel, other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide SONIFIXXXXXX’s service personnel with full access to the Headend Equipment, the In-Room Equipment and Licensed Software, upon request. For all on-site visits/on-site service calls and Updates performed after the expiration of the applicable Limited Warranty Period and for all In-Room Equipment replacements provided to Company after the expiration of the applicable In-Room Equipment Limited Warranty Period, Company shall be charged for labor at SONIFI’s rate(s) set forth on the most recent SONIFI Rate Card available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts, components and other materials, (ii) the trip charge specified on the Rate Card, (iii) parking fees and tolls and (iv) applicable taxes, shipping, handling and freight.plus

Service, Support and Maintenance After the Applicable Limited Warranty Period. Except as otherwise expressly stated in this Subsection 4.11.2, SONIFI’s maintenance, support, service, repair and limited warranty obligations set forth in this SONIFI Limited Warranty end immediately after the applicable Limited Warranty Period expires. After the expiration of the applicable Limited Warranty Period, and subject to Company’s timely and complete payment of all fees and charges owed to SONIFI under the SONIFI SORA Agreement and the SONIFI STAYCAST Agreement (if applicable)Agreement, SONIFI will continue (a) to remotely monitor the Licensed Software, the Headend Equipment and the In- In-Room Equipment (i) it or an Approved Third-Party Financing Company has sold or licensed to Company and (ii) SONIFI personnel have installed at the Premises, as specified in Subsection 5.2 3.2 of this SONIFI Limited Warranty, (b) to make telephone support, e-mail support, and any other method of support SONIFI may establish and generally make commercially available from time to time in its sole discretion, available to Company, using reasonably available means, as specified in Subsection 5.3 3.3 of this SONIFI Limited Warranty, (c) to send In-Room Equipment replacements to the Premises for installation and configuration by Company personnel in accordance with Subsection 2.2 of this SONIFI Limited Warranty, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Updates commercially available to SONIFI from the applicable In-Room Equipment manufacturer, supplier or licensor on In-Room Equipment, subject to Company’s payment of applicable fees, charges and costs, (d) to remotely install Headend Equipment Updates, subject to Company’s payment of applicable fees, charges and costs, and (e) to investigate problems with the Headend Equipment, the In-Room Equipment and Licensed Software, as applicable, upon receiving notification through remote monitoring or from the Company via telephone calls, e-mails or other authorized communications to the TAC. When possible, the diagnosis and/or repair of a problem will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI, if technically feasible and commercially reasonable to do so, will provide the Company’s designated employee or representative with the information necessary to diagnose and resolve the problem. If SONIFI determines, in its sole discretion, that an on-site visit is necessary to effect a repair, correction, replacement or Update, SONIFI, in its sole discretion, may dispatch service personnel to begin the resolution of the problem as soon as possible taking into consideration the availability of service personnel, other contractual commitments and/or the existence of a Force Majeure Event. Company shall provide SONIFIXXXXXX’s service personnel with full access to the Headend Equipment, the In-Room Equipment and Licensed Software, upon request. For all on-site visits/on-site service calls and Updates performed after the expiration of the applicable Limited Warranty Period and for all In-Room Equipment replacements provided to Company after the expiration of the applicable In-Room Equipment Limited Warranty Period, Company shall be charged for labor at SONIFI’s rate(s) set forth on the most recent SONIFI Rate Card available upon request to SONIFI at xxxxxxxxxxxxxxx@xxxxxx.xxx or as made available at xxx.xxxxxx.xxx, plus (i) the cost of parts, components and other materials, (ii) the trip charge specified on the Rate Card, (iii) travel expenses, lodging expenses, parking fees and tolls and (iv) applicable taxes, shipping, handling and freight.and