Common use of Service Times Clause in Contracts

Service Times. Exasol’s “Service Times” are Mon-Fri 8AM-6PM (Europe/Berlin), except for German national public holidays. From December 24 until December 31, the following times apply: Mon-Fri 9AM- 12PM (Europe/Berlin). Unless stated otherwise, any action and reaction times, including, without limitation, Response Times, Processing Times and Solution Times only run during the Service Times.

Appears in 5 contracts

Samples: Software License and Service Agreement, Software License and Service Agreement, Software License and Service Agreement

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Service Times. Exasol’s “Service Times” are Mon-Fri 8AM-6PM (Europe/Berlin), except for German national public holidays. From December 24 Dec 24th until December 31Dec 31st, the following times apply: Mon-Fri 9AM- 12PM 9AM-12PM (Europe/Berlin). Unless stated otherwise, any action and reaction times, including, without limitation, Response Times, Processing Times and Solution Times only run during the Service Times.

Appears in 3 contracts

Samples: Software License and Service Agreement, Software License and Service Agreement, Software License and Service Agreement

Service Times. ExasolEXASOL’s “Service Times” service times are Mon-Fri 8AM-6PM (Europe/Berlin), except for German national public holidays. From December 24 Dec 24th until December 31Dec 31st, the following times apply: Mon-Fri 9AM- 12PM 9AM-12AM (Europe/Berlin). Unless stated otherwise, any action and reaction times, including, without limitation, Response Times, Processing Times and Solution Times only run during the Service Times.

Appears in 2 contracts

Samples: Appliance Purchase Agreement, Tableau Turbo Appliance Purchase Agreement

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Service Times. ExasolEXASOL’s “Service Times” are Mon-Fri 8AM-6PM (Europe/Berlin), except for German national public holidays. From December 24 Dec 24th until December 31Dec 31st, the following times apply: Mon-Fri 9AM- 12PM 9AM-12PM (Europe/Berlin). Unless stated otherwise, any action and reaction times, including, without limitation, Response Times, Processing Times and Solution Times only run during the Service Times.

Appears in 1 contract

Samples: Software License Agreement

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