Service Times. Exasol’s “Service Times” are Mon-Fri 8AM-6PM (Europe/Berlin), except for German national public holidays. From December 24 until December 31, the following times apply: Mon-Fri 9AM- 12PM (Europe/Berlin). Unless stated otherwise, any action and reaction times, including, without limitation, Response Times, Processing Times and Solution Times only run during the Service Times.
Appears in 5 contracts
Samples: Software License and Service Agreement, Software License and Service Agreement, Software License and Service Agreement
Service Times. Exasol’s “Service Times” are Mon-Fri 8AM-6PM (Europe/Berlin), except for German national public holidays. From December 24 Dec 24th until December 31Dec 31st, the following times apply: Mon-Fri 9AM- 12PM 9AM-12PM (Europe/Berlin). Unless stated otherwise, any action and reaction times, including, without limitation, Response Times, Processing Times and Solution Times only run during the Service Times.
Appears in 3 contracts
Samples: Software License and Service Agreement, Software License and Service Agreement, Software License and Service Agreement
Service Times. ExasolEXASOL’s “Service Times” service times are Mon-Fri 8AM-6PM (Europe/Berlin), except for German national public holidays. From December 24 Dec 24th until December 31Dec 31st, the following times apply: Mon-Fri 9AM- 12PM 9AM-12AM (Europe/Berlin). Unless stated otherwise, any action and reaction times, including, without limitation, Response Times, Processing Times and Solution Times only run during the Service Times.
Appears in 2 contracts
Service Times. ExasolEXASOL’s “Service Times” are Mon-Fri 8AM-6PM (Europe/Berlin), except for German national public holidays. From December 24 Dec 24th until December 31Dec 31st, the following times apply: Mon-Fri 9AM- 12PM 9AM-12PM (Europe/Berlin). Unless stated otherwise, any action and reaction times, including, without limitation, Response Times, Processing Times and Solution Times only run during the Service Times.
Appears in 1 contract
Samples: Software License Agreement