Common use of SERVICES IMPROVEMENT Clause in Contracts

SERVICES IMPROVEMENT. 8.1 The Supplier shall have an ongoing obligation throughout the Term to identify new or potential improvements to the Services in accordance with this Clause 8. As part of this obligation the Supplier shall identify and report to the Programme Board once every 12 months on: (a) the emergence of new and evolving relevant technologies which could improve the IT Environment and/or the Services, and those technological advances potentially available to the Supplier and the Authority which the Parties may wish to adopt; (b) new or potential improvements to the Services including the quality, responsiveness, procedures, benchmarking methods, likely performance mechanisms and customer support services in relation to the Services; (c) new or potential improvements to the interfaces or integration of the Services with other services provided by third parties or the Authority which might result in efficiency or productivity gains or in reduction of operational risk; (d) changes in business processes and ways of working that would enable the Services to be delivered at lower cost and/or with greater benefits to the Authority; and/or (e) changes to the IT Environment, business processes and ways of working that would enable reductions in the total energy consumed in the delivery of Services. 8.2 The Supplier shall ensure that the information that it provides to the Authority shall be sufficient for the Authority to decide whether any improvement should be implemented. The Supplier shall provide any further information that the Authority requests. 8.3 If the Authority wishes to incorporate any improvement identified by the Supplier the Authority shall send the Supplier a Change Request in accordance with the Change Control Procedure.

SERVICES IMPROVEMENT. 8.1 The Supplier shall have an ongoing obligation throughout the Term to identify new or potential improvements to the Services in accordance with this Clause 8. As part of this obligation the Supplier shall identify and report to the Programme Board once every 12 months quarterly on: (a) the emergence of new and evolving relevant technologies which could improve the IT Environment and/or the Services, and those technological advances potentially available to the Supplier and the Authority which the Parties may wish to adopt; (b) new or potential improvements to the Services including the quality, responsiveness, procedures, benchmarking methods, likely performance mechanisms and customer support services in relation to the Services; (c) new or potential improvements to the interfaces or integration of the Services with other services provided by third parties or the Authority which might result in efficiency or productivity gains or in reduction of operational risk; (d) changes in business processes and ways of working that would enable the Services to be delivered at lower cost and/or with greater benefits to the Authority; and/or (e) changes to the IT Environment, business processes and ways of working that would enable reductions in the total energy consumed in the delivery of Services. 8.2 The Supplier shall ensure that the information that it provides to the Authority shall be sufficient for the Authority to decide whether any improvement should be implemented. The Supplier shall provide any further information that the Authority requests. 8.3 If the Authority wishes to incorporate any improvement identified by the Supplier the Authority shall send the Supplier a Change Request in accordance with the Change Control Procedure.

SERVICES IMPROVEMENT. 8.1 20.1 The Supplier shall have an ongoing obligation throughout the Services Term to identify new or potential improvements to the Services in accordance with this Clause 8clause 20. As part of this obligation the Supplier shall identify and report to the Programme Board Met Office once every 12 (twelve) months on: (a) the emergence of new and evolving relevant technologies which could improve the IT Environment environment and/or the Services, and those technological advances potentially available to the Supplier and the Authority Met Office which the Parties parties may wish to adopt; (b) new or potential improvements to the Services including the quality, responsiveness, procedures, benchmarking methods, likely performance mechanisms and customer support services in relation to the Services; (c) new or potential improvements to the interfaces or integration of the Services with other services provided by third parties or the Authority Met Office which might result in efficiency or productivity gains or in reduction of operational risk; (d) changes in business processes and ways of working that would enable the Services to be delivered at lower cost and/or with greater benefits to the AuthorityMet Office; and/or (e) changes to the IT Environmentenvironment, business processes and ways of working that would enable reductions in the total energy consumed in the delivery of Services. 8.2 20.2 The Supplier shall ensure that the information that it provides to the Authority Met Office shall be sufficient for the Authority Met Office to decide whether any improvement should be implemented. The Supplier shall provide any further information that the Authority Met Office requests. 8.3 20.3 If the Authority Met Office wishes to incorporate any improvement identified by the Supplier the Authority Met Office shall send the Supplier a Change Request change request and the requested change shall be dealt with in accordance with the Change Control Procedureclause 35 of these General Terms.

SERVICES IMPROVEMENT. 8.1 The Supplier shall have an ongoing obligation throughout the Term to identify new or potential improvements to the Services in accordance with this Clause 8. As part of this obligation the Supplier shall identify and report to the Programme Board once every 12 months on: (a) : the emergence of new and evolving relevant technologies which could improve the IT Environment and/or the Services, and those technological advances potentially available to the Supplier and the Authority Buyer which the Parties may wish to adopt; (b) ; new or potential improvements to the Services including the quality, responsiveness, procedures, benchmarking methods, likely performance mechanisms and customer support services in relation to the Services; (c) ; new or potential improvements to the interfaces or integration of the Services with other services provided by third parties or the Authority Buyer which might result in efficiency or productivity gains or in reduction of operational risk; (d) ; changes in business processes and ways of working that would enable the Services to be delivered at lower cost and/or with greater benefits to the AuthorityBuyer; and/or (e) and/or changes to the IT Environment, business processes and ways of working that would enable reductions in the total energy consumed in the delivery of Services. 8.2 . The Supplier shall ensure that the information that it provides to the Authority Buyer shall be sufficient for the Authority Buyer to decide whether any improvement should be implemented. The Supplier shall provide any further information that the Authority Buyer requests. 8.3 . If the Authority Buyer wishes to incorporate any improvement identified by the Supplier the Authority Buyer shall send the Supplier a Change Request in accordance with the Change Control Procedure.

SERVICES IMPROVEMENT. 8.1 The Supplier shall have an ongoing obligation throughout the Term to identify new or potential improvements to the Services in accordance with this Clause 8. As part of this obligation the Supplier shall identify and report to the Programme Strategic Partnering Board once every 12 twelve (12) months on: (a) the emergence of new and evolving relevant technologies which could improve the IT Environment and/or the Services, and those technological advances potentially available to the Supplier and the Authority which the Parties may wish to adopt; (b) new or potential improvements to the Services including the quality, responsiveness, procedures, benchmarking methods, likely performance mechanisms and customer support services in relation to the Services; (c) new or potential improvements to the interfaces or integration of the Services with other services provided by third parties or the Authority which might result in efficiency or productivity gains or in reduction of operational risk; (d) changes in business processes and ways of working that would may enable the Services to be delivered at lower cost and/or with greater benefits to the Authority; and/or (e) changes to the IT Environment, business processes and ways of working that would enable reductions in the total energy consumed in the delivery of Services. 8.2 The Supplier shall ensure that the information that it provides to the Authority shall be sufficient for the Authority to decide whether any improvement should be implemented. The Supplier shall provide any further information that the Authority requests. 8.3 If the Authority wishes to incorporate any improvement identified by the Supplier the Authority shall send the Supplier a Change Request in accordance with the Change Control Procedure.