Site Availability Commitment. The Site Availability Service Level Commitment and associated Service Credit is set forth in Table 2 and Table 3 below. The Site categories are:
Site Availability Commitment. (1) The “Site Availability Rate” is the percentage of time in a calendar month that Business Wi-Fi at a Site is available, as compared to the total number of available minutes within a given calendar month. The Site Availability Rate is calculated as follows: (Total number of available minutes in a calendar month - total Site Outage Time in minutes)