Software Updates; Cloud Services Updates and Service Analyses. 7.1 Vocera may, from time to time, provide End User with Software Updates. These Software Updates will generally be made available for download. For Cloud Services, Vocera will update the hosted environment as appropriate from time to time. In concert with such updates to the hosted environment, updates may be required to relevant Client Software which Vocera will make available through applicable third- party app stores and which, depending upon configuration settings, may occur automatically. For the Engage and Platform 6 (versions6.0 and later until Vocera announces otherwise) software solution, Software Updates include the following general areas: • Engage platform and mobile software: These updates will include new features to existing modules of the Engage system, Engage Mobile, or software updates within the core platform. Examples include customer issues found in prior releases, bug fixes or enhancements to Engage Mobile, and updates to improve system performance and maintenance. • New operating system (OS) updates: These updates will include OS modifications needed within the core platform (Linux). • Support for new mobile devices: Qualifying new mobile devices specifically for Engage Mobile is an ongoing process at Vocera. Customers continually request new mobile devices for qualification, such as Apple’s iPhone, the Vocera badge, the latest Samsung Galaxy device or the next generation device that enters the market. • New or updated regulated medical device adapters: These verifications are for new or updated versions of medical devices being requested by customers. This will enable us to provide support for the latest data and alarms from medical devices. Medical devices consist of (but are not limited to) patient monitors, ventilators, IV Pumps, and other middleware aggregation products such as CapsuleTM. • New non-regulated input and output adapters: These verifications include all nurse call systems or a new alert communication system. It also includes new industry standard protocols for HL7, XML or an IHE supported profile.
