Special Covenant to Cooperate with DIR on Internal Business Process Improvements Sample Clauses

Special Covenant to Cooperate with DIR on Internal Business Process Improvements. All TEX-AN 2021 Contract Holders shall interface with DIR’s internal service delivery system to support DIR’s service delivery processes, including the BMC Helix ITSM platform version 20.08. Network and any subsequent versions to network demarcation points are determined on a case by case basis depending upon type of Service. Successful Respondent shall provide timely, complete, and commercially reasonable cooperation in the implementation and use of the DIR adopted systems at no additional cost to DIR or the Customers. As of the Effective Date, the BMC Helix ITSM platform includes service request management (Service ordering), asset management, performance and service level management, incident management (help desk/trouble tickets), change management, and knowledge management. Other systems in development to support Tex-AN-2021 include DIR enterprise billing and customer relationship management. As of the Effective Date, DIR and Successful Respondent have agreed to the following formats and Data to include detailed data for quotes, orders, trouble tickets, billing, Service Level Agreements, and network monitoring and formats to include email, delimited flat files, and web services XML as documented in Appendix B Master Vendor Reporting Guide. DIR will provide reasonable written notice to Successful Respondent as new systems become available for Successful Respondent’s use. If Successful Respondent is unable to implement and use the DIR adopted internal DocuSign Envelope ID: 4B3055A2-D6E3-41E9-995A-73894658E30F DIR Contract No. DIR-TELE-CTSA-007 Vendor Contract No. systems at no additional cost to DIR or Customers, DIR reserves the right to terminate the CTSA. Successful Respondent shall promptly notify DIR if it encounters an unforeseen challenge to implementing any DIR adopted internal systems. DIR agrees to negotiate in good faith to resolve the Successful Respondent’s challenge, reserving the right to terminate the CTSA if no resolution is apparent within thirty (30) days of notification of the challenge.
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