Service Level Management definition

Service Level Management or "SLM" means the process responsible for negotiating achievable service level agreements and ensuring that these are met. It is responsible for ensuring that all IT service management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets. Service level management monitors and reports on service levels, holds regular service reviews with customers, and identifies required improvements;
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Service Level Management or "SLM" has the meaning given in Part Q of this Schedule 1;
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Service Level Management means the processes associated with the identification, definition and documentation of Service Levels and implementation and management of the Services to the Service Levels;
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Examples of Service Level Management in a sentence

  • For more information, please see the Service Level Management section.

  • With Incident Management - Service Restoration, Customer also will receive (a) Availability Management, (b) Configuration Management, (c) Service Level Management, (d) Change Management and (e) Release Management, all as described more fully below.

  • REPORTING TOOLS  Digital MSI Service Management system  Digital MSI Service Level Management Reporting system RAW DATA STORAGE (ARCHIVES) Data used to calculate the SLA results for reporting will be stored in the Digital MSI Service Level Management Reporting system, which will be accessible to authorized users via inherent report drill-down functionality for a rolling 13 months.

  • Before an electronic vote can take place, adequate information on the operation of the electronic voting system and equipment must be given to all Delegates.

  • Service Level Management will be one of the crucial functions of Network Operations Center.

  • The methodology set out in this Exhibit 3 will support the Service Level Management cycle of monitoring, reporting and improving the delivery of the Services to DIR and DIR Customers.

  • Service Level Management is required with Incident Management - Service Restoration.The CSM will prepare and deliver a report for the Incident Management Services, including Executive Summary and Operational Highlights, once a month covering data collected during the previous month.The CSM will discuss the Executive Summary and Operational Highlights with Customer at a monthly or quarterly meeting.

  • Service Level Management will maintain and gradually improve business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service according to the Severity Levels, as described in Attachment 3-E.

  • It either operates on one bit (or byte) at a time or a group of bits (bytes) at a time.A block cryptosystem can further be classified as symmetric or asymmetric.

  • SI’s must propose a full fledge Service Level Management System that helps define, document, monitor, measure, report, and review the level of IT Services.


More Definitions of Service Level Management

Service Level Management means the processes and procedures relating to the development, maintenance, monitoring, review and reporting of the performance of the Services using data, metrics, service quality and key performance indicators (KPI) against defined Service Levels.
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Service Level Management or “SLM” means the process of monitoring and reporting on CONTRACTOR performance against KPIs and Service Levels;
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Service Level Management means the process by which traffic of data is managed in order to meet predefined levels of service.
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Related to Service Level Management

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Project Management The individuals appointed by each Party cf. clause 4.1 in the Agreement.

  • Service Management System (SMS) means an off-line system used to access, create, modify, or update information in a Database.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Project Management Plan means the portion of the Project Development Plan providing the information requested in Section 4.2 of Exhibit B to the ITP.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • PJM Management means the officers, executives, supervisors and employee managers of PJM.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Monitoring Services shall have the meaning set forth in Section 2(b) of this Agreement.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Quality Management System means a set of interrelated or interacting elements that organisations use to direct and control how quality policies are implemented and quality objectives are achieved;

  • Environmental and Social Management Framework or “ESMF” means the framework included in the EA setting out modalities to be followed in assessing the potential adverse environmental and social impact associated with activities to be implemented under the Project, and the measures to be taken to offset, reduce, or mitigate such adverse impact.

  • Procurement Management means the Director of Lee County’s Procurement Management Department or designee.

  • Passenger Services means, those railway passenger services provided by or on behalf of the Beneficiary pursuant to the permission to use track granted in accordance with the Track Access Agreement;

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Database Management System (DBMS) A system of manual procedures and computer programs used to create, store and update the data required to provide Selective Routing and/or Automatic Location Identification for 911 systems. Day: A calendar day unless otherwise specified. Dedicated Transport: UNE transmission path between one of CenturyLink’s Wire Centers or switches and another of CenturyLink’s Wire Centers or switches within the same LATA and State that are dedicated to a particular customer or carrier. Default: A Party’s violation of any material term or condition of the Agreement, or refusal or failure in any material respect to properly perform its obligations under this Agreement, including the failure to make any undisputed payment when due. A Party shall also be deemed in Default upon such Party’s insolvency or the initiation of bankruptcy or receivership proceedings by or against the Party or the failure to obtain or maintain any certification(s) or authorization(s) from the Commission which are necessary or appropriate for a Party to exchange traffic or order any service, facility or arrangement under this Agreement, or notice from the Party that it has ceased doing business in this State or receipt of publicly available information that signifies the Party is no longer doing business in this State.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • energy service provider means a natural or legal person who delivers energy services or other energy efficiency improvement measures in a final customer’s facility or premises;

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.