Service Level Management definition

Service Level Management or "SLM" means the process responsible for negotiating achievable service level agreements and ensuring that these are met. It is responsible for ensuring that all IT service management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets. Service level management monitors and reports on service levels, holds regular service reviews with customers, and identifies required improvements;

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Service Level Management or "SLM" has the meaning given in Part Q of this Schedule 1;

Service Level Management means the processes associated with the identification, definition and documentation of Service Levels and implementation and management of the Services to the Service Levels;

Examples of Service Level Management in a sentence

• An additional 23 months of data is archived and can be made available via Digital MSI Service Level Management Reporting system upon request by DIR.

• The methodology set out in this Exhibit 3 will support the Service Level Management cycle of monitoring, reporting and improving the delivery of the Services to DIR and DIR Customers.

• REPORTING TOOLS  Digital MSI Service Management system  Digital MSI Service Level Management Reporting system RAW DATA STORAGE (ARCHIVES) Data used to calculate the SLA results for reporting will be stored in the Digital MSI Service Level Management Reporting system, which will be accessible to authorized users via inherent report drill-down functionality for a rolling 13 months.

• The CONTRACTOR shall ensure that its service delivery processes include: Service Level Management; ICT Financial Management; Capacity Management; Availability Management; ICT Service Continuity Management; and Security Management.

• Service Level Management will maintain and gradually improve business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service according to the Severity Levels, as described in Attachment 3-E.

• Digital MSI Service Level Management Reporting system will filter service request tickets based on appropriate measurement criteria.

• Integrate Service Provider Incident Management process with the other service management processes, especially Problem Management, Configuration Management, Service Level Management and Change Management.

• If an individual storage array has an Availability result less than the Expected Service Level or Minimum Service Level then that may result in a Service Level Default in accordance with Exhibit 3 (Service Level Management).

• Integrate the Chargeback System with other systems for Service Management, including, but not limited to Service Level Management, Capacity Management (CMIS), and Configuration Management (CMS / CMDB).

• Integrate Service Provider’s Capacity Management process with the other Service Management processes, including Service Level Management, Availability Management, IT Service Continuity Management and Financial Management.

More Definitions of Service Level Management

Service Level Management means the processes and procedures relating to the development, maintenance, monitoring, review and reporting of the performance of the Services using data, metrics, service quality and key performance indicators (KPI) against defined Service Levels.

Service Level Management or “SLM” means the process of monitoring and reporting on CONTRACTOR performance against KPIs and Service Levels;

Service Level Management means the process by which traffic of data is managed in order to meet predefined levels of service.