Specialized Applications Supported. Office of Technology Services will provide system maintenance and support for the specialized or custom applications - identified in Appendix B - for its customers. Support may include testing capabilities to evaluate the impact of changes on the specialized application or compatibility of new versions of the specialized application with the existing infrastructure. Support may also include supporting a configuration management process to assess, approve and track changes.
Appears in 6 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
