TECHNICAL SUPPORT AND MAINTENANCE. If technical support and maintenance is a part of the Goods that Contractor provides under the Contract, Contractor will use commercially reasonable efforts to respond to the Department in a reasonable time when the Department makes technical support or maintenance requests regarding the Goods.
TECHNICAL SUPPORT AND MAINTENANCE. Our Technical Support and Maintenance Terms and Conditions apply and are incorporated herein if You have purchased Support. After the Support Period or service subscription period specified in a Grant Letter has expired, Your entitlement to Support ends. We may change the Support offered at any time, with such change to become effective as of the commencement of any Support renewal period.
TECHNICAL SUPPORT AND MAINTENANCE. If technical support and maintenance is required by the Contract, Contractor will use commercially reasonable efforts to respond to the Eligible User in a reasonable time, and in all events, in accordance with the specific timeframes detailed in the Contract, when the Eligible User makes technical support or maintenance requests.
TECHNICAL SUPPORT AND MAINTENANCE. If technical support and maintenance is a part of the Goods or Custom Deliverables that Contractor provides under this Contract, Contractor will use commercially reasonable efforts to respond to DTS in a reasonable time when DTS makes technical support or maintenance requests regarding the Goods or Custom Deliverables.
TECHNICAL SUPPORT AND MAINTENANCE. If technical support and maintenance is a part of the Goods that Subrecipient provides under the Contract, Subrecipient will use commercially reasonable efforts to respond to the Department in a reasonable time when the Department makes technical support or maintenance requests regarding the Goods.
TECHNICAL SUPPORT AND MAINTENANCE. Licensee may elect the technical support and maintenance (―Maintenance‖) set forth in the Contract by giving written notice to the Contractor any time during the Contract term. Maintenance shall include, at a minimum,
TECHNICAL SUPPORT AND MAINTENANCE. The Technical Support and Maintenance Terms and Conditions, which are incorporated by reference, apply if Company has purchased Support. After the Support Period or service subscription period specified in a Grant Letter has expired, Company has no further rights to receive any Support including Upgrades, Updates and telephone Support. McAfee may change the Support offered at any time, effective as of the commencement of any Support renewal period.
TECHNICAL SUPPORT AND MAINTENANCE. Except as may be provided in a separate agreement between Telestream and You, if any, Telestream is under no obligation to maintain or support the Software and Telestream has no obligation to furnish you with any further assistance, technical support, documentation, software, update, upgrades, or information of any nature or kind.
TECHNICAL SUPPORT AND MAINTENANCE. Artisan Components will provide Licensee with the technical support and maintenance described in Appendix C-1 to this Product Schedule for the Licensed Product(s). Appendix C-1 is added to and made a part of this Product Schedule.
TECHNICAL SUPPORT AND MAINTENANCE. 7.1 Any technical support or maintenance for SOLVER provided by CA&SI will be provided directly to Simplex and not to Simplex customers.
7.2 Simplex will pay CA&SI an initial maintenance fee of [*] within [*] of the Effective Date of this agreement. If the Maintenance-Period is extended for a year as per paragraph 1.2 then Simplex will pay CA&SI an additional maintenance extension fee of [*] within [*] of the anniversary of the Effective Date of this Agreement. *Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
7.3 Subject to all of the terms, conditions and limitations set forth herein, and in consideration of the maintenance fees paid to CA&SI hereunder, CA&SI will provide Upgrades and Bug fixes for SOLVER to Simplex during the Maintenance-Period. The procedure for fixing bugs will be as follows: Simplex will provide sufficient information to CA&SI to reproduce a Bug on an in-house platform, and it is expected that the Bug will probably be fixed by the next release of SOLVER. No Upgrades or Bug fixes will be provided after the Maintenance-Period.
7.4 CA&SI is not obligated to provide any Upgrades or Bug Fixes to Simplex unless CA&SI receives timely payment of maintenance fees as per paragraph 7.2 or accepts late payment.
7.5 Any and all Upgrades delivered or otherwise made available to Simplex pursuant to this Agreement shall be conditioned upon and subject to all of the terms, restrictions, conditions and limitations applicable to SOLVER, as set forth in the remainder of this Agreement.
7.6 CA&SI's support obligations hereunder are strictly limited to Upgrades and Bug fixes for SOLVER. During the Maintenance-Period CA&SI will provide other technical services to Simplex on a consulting basis subject to the following terms and conditions: (i) CA&SI must have personnel available for such services, in the sole determination of CA&SI; (ii) Simplex shall pay CA&SI an additional consulting fee of [*] per day or any portion thereof and such fee shall not include any travel expenses; and
