Common use of Steps to Resolution Clause in Contracts

Steps to Resolution. i. PrimeGov Customer Success staff will analyze the issue and revert to the Customer with an assessment of the issue. ii. The issue will then result in one of the following actions: 1. The PrimeGov Customer Success staff will send a set of steps to close the issue with associated times. 2. PrimeGov Customer Success staff will ask for more clarification/ information on the issue. 3. PrimeGov Customer Success staff may discuss the priority of the issue. 4. The Customer and the PrimeGov Customer Success staff will mutually agree to close or reprioritize an issue. iii. If a support issue is closed because it has been successfully resolved, then PrimeGov Customer Success staff will provide a brief description of the final solution to the Customer.