Common use of Storage and Service Clause in Contracts

Storage and Service. End-user interfaces traffic (incl. live chat with an agent) is handled by co-located servers with Equinix as well as on Amazon Web Services. Customers can choose to store their service in Europe, USA or India. Access to infrastructure is limited to authorized individuals of the Development Operations team. According to customers geo-location, the Genesys DX ai Chatbot data center is handled by co-located servers with Equinix as well as on Amazon EC2 cloud within Europe, USA or India, and accessed by the Network Operations Team for support purposes with no access to customer content. All touch points and APIs are processed by our application servers, that mediate access to storage servers which can only be accessed from within our secured network. Our back-office management interface, hosted on co-location facilities with Equinix and Switch, is a secured and encrypted web console (using TLS and SSL encryption). Credentials are encrypted and use a strict password complexity policy to ensure only your authorized personnel can access your knowledge.