Common use of STUDENT CONCERNS Clause in Contracts

STUDENT CONCERNS. This policy defines the procedure that nursing students must follow to express verbal or written concerns that fall short of being “formal grievances.” In general, most student concerns can and should be resolved without requiring a formal grievance (for more information on formal grievances, refer to the Grievance section in the Nursing Student Handbook and the De Anza College Catalog). The following policy is consistent with De Anza College Grievance Policy in that the student is required to seek resolution at the lowest possible level, proceeding level-by-level in an orderly fashion up the chain of authority. Students who wish to express verbal or written concerns about a nursing course, instructor, clinical site, or any other element of a nursing program must seek to resolve the concern at the lowest possible level. Students must first seek to resolve such concerns directly with their instructor. If “best effort” attempts on the part of the student fail to resolve the matter with their instructor, then the student may take the concern to the next highest level, which would be either the Lead Instructor for the quarter or the Director of the Nursing Department. Again, the student must do their best to get the matter resolved at that level before proceeding to the next highest level, which would be the Division Xxxx. This process may be continued on up the channel of authority at De Anza College, but the student is required to make a sincere best effort to get the matter resolved at the lowest possible level. In the event that a student or students take a concern directly to a higher level without first trying to get the matter resolved at all lower levels, the Nursing Department will provide that higher authority a copy of this policy and ask that the student or students be redirected to proceed level-by-level in accordance with this policy. Therefore, to get the concern resolved as quickly as possible, it is in the student’s best interest to follow this policy from the outset. Reminder: Under no circumstances will anonymous letters be considered by the Nursing faculty or the Director. If the student desires to write a statement about his/her concerns, such statement must be signed and dated and the due process followed (See: Grievance Process).