Common use of SUPPORT AND SERVICE LEVEL AGREEMENTS Clause in Contracts

SUPPORT AND SERVICE LEVEL AGREEMENTS. If you license or are otherwise eligible to receive Support, or are eligible for service level agreements, such Support (or service level, as applicable) will be provided as described in the Blackboard Customer Support Services Guide (“Services Guide”) located at xxxxx://xxxxxxxxxx.xxxxxx.xxxxx.xxx/publickbarticleview?id=kA570000000PB0o for the relevant Products and Services. Our failure to satisfy a service level shall not be a breach of this Agreement and, your sole and exclusive remedy (if any) in such event shall be as expressly set forth in the applicable service level agreement. With respect to SaaS Services, you will receive, or we will make available for you to receive, all applicable updates, application packs, and releases that we make generally available during the Term. We reserve the right to discontinue any Product or Service during the Term for any reason, but in such even we will notify you and, as Customer’s sole and exclusive remedy, Blackboard shall provide a pro rata refund for any unused portion of the Products and Services, as applicable.

SUPPORT AND SERVICE LEVEL AGREEMENTS. If you license or are otherwise eligible to receive Support, or are eligible for service level agreements, such Support (or service level, as applicable) will be provided as described in the Blackboard Customer Support Services Guide (“Services Guide”) service level agreement, and/or specifications document located at xxxxx://xxxxxxxxxx.xxxxxx.xxxxx.xxx/publickbarticleview?id=kA570000000PB0o for the relevant Products and Services. Our failure to satisfy a service level shall not be a breach of this Agreement and, your sole and exclusive remedy (if any) in such event shall be as expressly set forth in the applicable service level agreement. With respect to SaaS Services, you will receive, or we will make available for you to receive, all applicable updates, application packs, and releases that we make generally available during the Term. We reserve the right to discontinue any Product or Service during the Term for any reason, but in such even we will notify you and, as Customer’s sole and exclusive remedy, Blackboard shall provide a pro rata refund for any unused portion of the Products and Services, as applicable.