Support Limitations. Local Availability of Support. Some offerings, features, and coverage (and related products) may not be available in all countries or areas. In addition, delivery of support outside of the applicable HPE coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours.
Appears in 20 contracts
Samples: Support Services Agreement, Support Services Agreement, Support Services Agreement
Support Limitations. Local Availability of Support. Some offerings, features, and coverage (and related products) may not be available in all countries or areas. In addition, delivery of support outside of the applicable HPE HP coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours.
Appears in 15 contracts
Samples: Customer Terms and Conditions, Hp Customer Terms Portfolio, Customer Terms
Support Limitations. a. Local Availability of Support. Some offerings, features, and coverage (and related products) may not be available in all countries or areas. In addition, delivery of support outside of the applicable HPE HP coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours.
Appears in 4 contracts
Samples: Customer Terms, Support Services Agreement, Support Services Agreement
Support Limitations. Local Availability of Support. Some offerings, features, and coverage (and related products) may not be available in all countries or areas. In addition, delivery of support outside of the applicable HPE coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours.
Appears in 2 contracts
Samples: Support Services Agreement, Customer Terms
Support Limitations. a) Local Availability of Support. Some offerings, features, and coverage (and related productsProducts) may not be available in all countries or areas. In addition, delivery of support Support outside of the applicable HPE coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours. All additional charges must be pre-approved in writing by the Customer.
Appears in 1 contract
Support Limitations. Local Availability of Support. Some offerings, features, and coverage (and related products) may not be available in all countries or areas. In addition, delivery of support outside of the applicable HPE coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours.. Version Support. Unless otherwise agreed by HPE in writing, and for those offerings not delivered by HPE Software, HPE only provides support for the current version and the
Appears in 1 contract
Samples: Customer Terms
Support Limitations. Local Availability of Support. Some offerings, features, and coverage (and related products) may not be available in all countries or areas. In addition, delivery of support outside of the applicable HPE coverage areas (as an example, outside of the Green Line) may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours.
Appears in 1 contract
Samples: Customer Terms
Support Limitations. a) Local Availability of Support. Some offerings, features, and coverage (and related productsProducts) may not be available in all countries or areas. In addition, delivery of support Support outside of the applicable HPE coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours. All additional charges must be pre-approved by the Customer.
Appears in 1 contract
Samples: Customer Agreement for Software Licensing and Support
