Client Authorized Support Personnel and Nominated Support Locations Sample Clauses

Client Authorized Support Personnel and Nominated Support Locations. 2.1.1 Client shall have a maximum of two (2) Client individuals (and two (2) backups to stand in for such two (2) individuals as required) for the Nominated Support Location (as defined below); such individuals referred to as the “Authorized Support Personnel”. These Authorized Support Personnel will need to be trained and knowledgeable in the Solution and are responsible for the initial triage of all reported Incidents within Client’s internal operation. Only the Authorized Support Personnel may report an Incident to FIS, as they may do so via (i) the FIS Portal (the preferred method) or (ii) telephone or email.
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Client Authorized Support Personnel and Nominated Support Locations. 2.1.1 Client will have a maximum of two (2) Client individuals (and two (2) backups to stand in for such two (2) individuals as required) for the Nominated Support Location (as defined below); such individuals referred to as the “Authorized Support Personnel”. These Authorized Support Personnel will need to be trained and knowledgeable in the Solution and are responsible for the initial triage of all reported Incidents within Client’s internal operation. Only the Authorized Support Personnel may report an Incident to FIS, as they may do so via (i) the FIS Portal (the preferred method) or (ii) telephone or email. Before reporting an Incident, Client will use reasonable endeavours to resolve the Incident, including any issues with Client’s environment.
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Related to Client Authorized Support Personnel and Nominated Support Locations

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Software Support Services 6.1 The Software Support Services shall comprise:

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  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

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  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

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