Common use of Support Obligations Clause in Contracts

Support Obligations. (i) Response Time and On-site Support. All requests for service must be made directly through Seller’s Service and Support channels (by phone, email, or customer portal). Seller reserves the right to provide service and support by any method, including but not limited to telephone, Internet or email, providing loaner equipment while repairs are being made, and deploying service or applications personnel on-site, or contracting for third-party support to do any of the foregoing. Seller shall respond to Purchaser’s request for support in accordance with the average response time specified in the Service Contract. Purchaser shall make reasonable accommodations to provide support personnel with access to site and equipment. Other than installation and preventative maintenance visits as prescribed in Service Contract, Seller shall determine whether and when any personnel or replacement parts or equipment are to be sent to Purchaser’s site

Support Obligations. (i) Response Time and On-site Support. All requests for service must be made directly through Seller’s Service and Support channels (by phone, email, or customer portal). Seller reserves the right to provide service and support by any method, including but not limited to telephone, Internet or email, providing loaner equipment while repairs are being made, and deploying service or applications personnel on-site, or contracting for third-party support to do any of the foregoing. Seller shall respond to Purchaser’s request for support in accordance with the average response time specified in the Service ContractSupport Plan. Purchaser shall make reasonable accommodations to provide support personnel with access to site and equipment. Other than installation and preventative maintenance visits as prescribed in Service ContractSupport Plan, Seller shall determine whether and when any personnel or replacement parts or equipment are to be sent to Purchaser’s site