Classification of Errors. Upon receipt of requests for support, we classify support calls on the following basis: Priority Priorities Assigned Under These Guidelines 1 Licensing issues related to deployment of the user’s product.
Classification of Errors. “Error” shall mean a defect which causes the Licensed Software not to function substantially in conformance with the Specifications. Errors are classified as follows:
Classification of Errors. When Silver Spring identifies an Incident as an Error, Silver Spring will reasonably classify the Error in accordance with the Severity levels defined in Table 3. The Parties will resolve any disagreements about the Severity level as soon as is reasonably practical. *** *** *** *** *** *** *** ***.***,***,***. ***.***.*** ***,***.***:***,***.***.***,***. *** ***.***.***,***,***. ***.***.***.*** ***,***,***.***.***,***. *** ***.***,***,***. ***.***. ***,***.***. ***,***. *** ***.***,***. ***.***. ***,***.***,***.***. ***,***.
Classification of Errors. Upon identification of any Error, Customer shall notify SWI of such Error and provide SWI with enough information to locate and/or replicate the Error. SWI shall determine in its reasonable judgment the classification of such Error as either a Level 1, 2, 3 or 4 Error, provided, however, that if the Service Plan selected by Customer only provides for correction of Errors in the next major release of SWI Software, then no such classification shall be made.
Classification of Errors. When Silver Spring determines that the root cause of an Incident is an Error, it will classify the Error in accordance with the Severity Levels defined in Table 3. The Parties will resolve any disagreements about the Severity Level designation as soon as is reasonably practical. *** *** *** *** *** Resolution *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Classification of Errors. Upon identification of any Error, AOL shall notify SpeechWorks of such Error and provide SpeechWorks with a reasonable amount of information to assist SpeechWorks to locate and/or replicate the Error. [ ] the classification of such Error as either a Level 1, 2, 3 or 4 Error; provided, however, that if the Service Plan only provides for correction of Errors in the next major release of SpeechWorks Software, then no such classification shall be made.
Classification of Errors. An Error shall be classified in accordance with the following terms:
Classification of Errors. DigitalEd shall respond to SPRs with a Support Case Number depending on the severity of the Error within the time frames indicated below. The severity level assigned to any SPR with a Support Case Number shall be determined, or adjusted, by DigitalEd in its sole discretion acting reasonably. Severity Level Definition of Severity Level Response Time High Service is inaccessible to users 0 - 4 hours during business hours Medium Service operation is not working as expected for users Within 2 business days Low The user is experiencing administrative issues Within 5 business days 4. Support Disclaimer. DIGITALED MAKES NO WARRANTY OR GUARANTEE, WHETHER EXPRESS OR IMPLIED, ON THE TIME REQUIRED TO RESOLVE AN ERROR.
Classification of Errors. Peerless will use its reasonable business judgment to classify Errors (in accordance with the classifications set forth below) submitted to Adobe.
Classification of Errors. Upon receipt of requests for support, we classify support calls on the following basis:
