Common use of Support Request Clause in Contracts

Support Request. Any Support Request received by the Service Provider through Wrike shall be deemed to have been duly submitted, authorized, validated and approved. The Service Provider shall be under no obligation to provide a Response to any Support Request that is not submitted through the Wrike. The Service Provider will provide support only via the Wrike during the hours of 8:00AM to 6:00PM between Monday and Thursday, and 9:00AM to 1:00PM Friday Eastern Standard Time, excluding evenings, weekends and Canadian public holidays (“Business Hours”). The provisions of this SLA do not apply to any Support Request made outside of the prescribed Business Hours.

Support Request. Any Support Request received by the Service Provider through the Wrike shall be deemed to have been duly submitted, authorized, validated and approved. The Service Provider shall be under no obligation to provide a Response to any Support Request, other than a Support Request that is not submitted through the Wrike. The Service Provider will provide support only via the Wrike during the hours of 8:00AM 9:00AM to 6:00PM 5:00PM Eastern Standard Time between Monday and Thursday, and 9:00AM to 1:00PM Friday Eastern Standard Time, excluding evenings, weekends and Canadian public holidays (“Business Hours”). The provisions of this SLA do not apply to any Support Request made outside of the prescribed Business Hours.

Support Request. Any Support Request received by the Service Provider through the Wrike shall be deemed to have been duly submitted, authorized, validated and approved. The Service Provider shall be under no obligation to provide a Response to any Support Request, other than a Support Request that is not submitted through the Wrike. The Service Provider will provide support only via the Wrike during the hours of 8:00AM to 6:00PM between Monday and Thursday, and 9:00AM to 1:00PM Friday Eastern Standard Time, excluding evenings, weekends and Canadian public holidays (“Business Hours”). The provisions of this SLA do not apply to any Support Request made outside of the prescribed Business Hours.