Common use of Support Service Levels Clause in Contracts

Support Service Levels. Contrast will provide support and uptime for the Service and/or Product, as applicable, in accordance with (i) the support package selected by Customer on the applicable Order Form (if any), and (ii) Contrast’s then-current standard Support and Availability Policy set forth at xxx.xxxxxxxxxxxxxxxx.xxx/xxx.

Support Service Levels. Contrast will provide support and uptime for the Service and/or Product, as applicable, Services in accordance with (i) the support package selected by Customer set out on the applicable Order Form (if any), and (ii) Contrast’s then-current standard Support and Availability Policy set forth at xxx.xxxxxxxxxxxxxxxx.xxx/xxxxxxxxxxxxxxxxxxx.xxx/xxx, whichever is applicable. Contrast is not under any obligation to provide support to You if you are accessing the Services pursuant to a free offering or pursuant to an evaluation and Contrast’s Support and Availability Policy shall not apply to Your access and use.