Support Service Responsibilities. Supplier will: (a) correct all Service Errors in accordance with the Support Service Level Requirements, including by providing defect repair, programming corrections and remedial programming; (b) provide unlimited telephone support 8 a.m. to 7 p.m. Eastern, Monday through Friday; (c) provide unlimited online support 8 a.m. to 7 p.m. Eastern, Monday through Friday; (d) provide online access to technical support bulletins and other user support information and forums, to the full extent Supplier makes such resources available to its other customers; and (e) respond to and Resolve Support Requests as specified in this Section 3.
Appears in 6 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement
