Common use of Support Services and Upgrades Clause in Contracts

Support Services and Upgrades. 4.1 During the Term the Provider will provide the Support Services to the Customer, and may apply Upgrades to the Platform, in accordance with the service level agreement set out in Schedule 2. 4.2 The Provider may sub-contract the provision of any of the Support Services without obtaining the consent of the Customer.

Appears in 1 contract

Samples: Software as a Service Agreement

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Support Services and Upgrades. 4.1 During the Term the Provider will provide the Support Services to the Customer, and may apply Upgrades to the Platform, in accordance with the service level agreement set out in Schedule 2. 4.2 The Provider may sub-contract the provision of any of the Support Services without obtaining with the consent of the Customer, any consent not to be unreasonably withheld.

Appears in 1 contract

Samples: Subscription Agreement

Support Services and Upgrades. 4.1 During the Term the Provider will provide the Support Services to the Customer, and may apply Upgrades to the Platform, in accordance with the service level agreement set out in Schedule 21. 4.2 The Provider may sub-contract the provision of any of the Support Services without obtaining the consent of the Customer.

Appears in 1 contract

Samples: Software as a Service (Saas) Agreement

Support Services and Upgrades. 4.1 During the Term the Provider will provide the Support Services to the Customer, and may in its sole and absolute discretion apply Upgrades to the Platform, in accordance with the service level agreement set out in Schedule 23. 4.2 The Provider may sub-contract the provision of any of the Support Services without obtaining the consent of the Customer.

Appears in 1 contract

Samples: Master Services Agreement

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Support Services and Upgrades. 4.1 During the Term the Provider will provide the Support Services to the Customer, and may apply Upgrades to the Platform, . The Provider shall use reasonable endeavours to provide the Support Services in accordance with the service level agreement levels set out in Schedule 2. 4.2 1. The Customer acknowledges that the Provider may sub-contract the provision of any of make non – material changes to the Support Services without obtaining the consent of the Customerand service levels from time to time for operational reasons.

Appears in 1 contract

Samples: Terms of Use Agreement

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