Common use of Supportability Clause in Contracts

Supportability. Contractor may add support for new Products or discontinue support for existing Products from time-to-time. If Contractor discontinues support for a Product, Contractor will inform Authorized User six months in advance of the discontinuation by posting the information at xxxx://xxxxxxx.xxxxxxxxx.xxx or any successor site. If Contractor sells a Product to another company, Contractor will give Authorized User notice of the sale and at the time of such notice will either (i) arrange for the other company to continue the support; or (ii) continue support itself for 90 days to give Authorized User time to make alternative arrangements. Contractor shall offer a minimum of 10 years of support for Contractor Products. Mainstream Support for Contractor Products shall be provided for 5 years or for 2 years after the successor product (N+1) is released, whichever is longer. Pursuant to the terms of the Centralized Contract, Contractor shall also provide Extended Support for the 5 years following Mainstream support or for 2 years after the second successor product (N+2) is released, whichever is longer. Finally, qualifying Contractor products will receive at least 10 years of online self-help support (see xxxxx://xxxxxxx.xxxxxxxxx.xxx/en-us). 4.7 PROGRAM AGREEMENTS, ENROLLMENT FORMS AND AFFILIATE REGISTRATION FORMS. The following Program Agreements, Enrollment Forms and Affiliate Registration Forms are attached hereto as Appendix C and hereby made a part of this Contract. a. Enterprise Agreement State and Local (EA2016Agr(US)SLG(ENG)(Nov2016)). For informational purposes, this document allows Affiliates as described in Subsection A of Section 1.8 definition of "Affiliate” to submit Enterprise Enrollments, Enterprise Subscription Enrollments, and Server and Cloud Enrollments (subject to the rules therein) to purchase Products. b. Enterprise Enrollment State and Local (EA2016EnrGov(US)SLG(ENG)(Nov2016)). c. Enterprise Subscription Enrollment State and Local EAS2016EnrGov(US)SLG(ENG)(Nov2016) d. Server and Cloud Enrollments State and Local SCE2016EnrGov(US)SLG(ENG)(Nov2016)

Supportability. Contractor may add support for new Products or discontinue support for existing Products from time-to-time. If Contractor discontinues support for a Product, Contractor will inform Authorized User six months in advance of the discontinuation by posting the information at xxxx://xxxxxxx.xxxxxxxxx.xxx or any successor site. If Contractor sells a Product to another company, Contractor will give Authorized User notice of the sale and at the time of such notice will either (i) arrange for the other company to continue the support; or (ii) continue support itself for 90 days to give Authorized User time to make alternative arrangements. Contractor shall offer a minimum of 10 years of support for Contractor Products. Mainstream Support for Contractor Products shall be provided for 5 years or for 2 years after the successor product (N+1) is released, whichever is longer. Pursuant to the terms of the Centralized Contract, Contractor shall also provide Extended Support for the 5 years following Mainstream support or for 2 years after the second successor product (N+2) is released, whichever is longer. Finally, qualifying Contractor products will receive at least 10 years of online self-help support (see xxxxx://xxxxxxx.xxxxxxxxx.xxx/en-us). 4.7 PROGRAM AGREEMENTS, ENROLLMENT FORMS AND AFFILIATE REGISTRATION FORMS. The following Program Agreements, Enrollment Forms and Affiliate Registration Forms are attached hereto as Appendix C and hereby made a part of this Contract. a. Enterprise Agreement State and Local (EA2016Agr(US)SLG(ENG)(Nov2016)). For informational purposes, this document allows Affiliates as described in Subsection A of Section 1.8 definition of "Affiliate” to submit Enterprise Enrollments, Enterprise Subscription Enrollments, and Server and Cloud Enrollments (subject to the rules therein) to purchase Products. b. Enterprise Enrollment State and Local (EA2016EnrGov(US)SLG(ENG)(Nov2016)). For informational purposes, this document is used for a minimum of 250 Qualified Users or 250 Qualified Devices, subject to other purchasing requirements in the Enterprise Agreement Program Agreement (e.g. requirement to either (1) purchase of Enterprise Products for all Qualified Devices or Qualified Users; or (2) purchase at least 250 licenses for Enterprise Online Services, where applicable) and is to be executed by an Affiliate as described in Subsection A of Section 1.8 definition of “Affiliate” when purchasing Enterprise Products or Enterprise Online Services (and optional Additional Products, once the preceding requirement is fulfilled) from the Enrolled Customer’s Microsoft Reseller. c. Enterprise Subscription Enrollment State and Local EAS2016EnrGov(US)SLG(ENG)(Nov2016) d. Server and Cloud Enrollments State and Local SCE2016EnrGov(US)SLG(ENG)(Nov2016)

Supportability. Contractor may add support for new Products or discontinue support for existing Products from time-to-time. If Contractor discontinues support for a Product, Contractor will inform Authorized User six months in advance of the discontinuation by posting the information at xxxx://xxxxxxx.xxxxxxxxx.xxx or any successor site. If Contractor sells a Product to another company, Contractor will give Authorized User notice of the sale and at the time of such notice will either (i) arrange for the other company to continue the support; or (ii) continue support itself for 90 days to give Authorized User time to make alternative arrangements. Contractor shall offer a minimum of 10 years of support for Contractor Products. Mainstream Support for Contractor Products shall be provided for 5 years or for 2 years after the successor product (N+1) is released, whichever is longer. Pursuant to the terms of the Centralized Contract, Contractor shall also provide Extended Support for the 5 years following Mainstream support or for 2 years after the second successor product (N+2) is released, whichever is longer. Finally, qualifying Contractor products will receive at least 10 years of online self-help support (see xxxxx://xxxxxxx.xxxxxxxxx.xxx/en-us). 4.7 PROGRAM AGREEMENTS, ENROLLMENT FORMS AND AFFILIATE REGISTRATION FORMS. The following Program Agreements, Enrollment Forms and Affiliate Registration Forms are attached hereto as Appendix C and hereby made a part of this Contract. a. Enterprise Agreement State and Local (EA2016Agr(US)SLG(ENG)(Nov2016)). For informational purposes, this document allows Affiliates as described in Subsection A of Section 1.8 definition of "Affiliate” to submit Enterprise Enrollments, Enterprise Subscription Enrollments, and Server and Cloud Enrollments (subject to the rules therein) to purchase Products. b. Enterprise Enrollment State and Local (EA2016EnrGov(US)SLG(ENG)(Nov2016)). c. Enterprise Subscription Enrollment State and Local EAS2016EnrGov(US)SLG(ENG)(Nov2016) d. Server and Cloud Enrollments State and Local SCE2016EnrGov(US)SLG(ENG)(Nov2016)