Common use of Supported Equipment Clause in Contracts

Supported Equipment. Support is provided during the hours set out in 9.1 and on the items listed in Schedule 1; which the Customer so chooses. On receipt of a telephone call or email request for support for an item, IQ Retail will log the call and endeavour to identify the problem as either an engineering problem or a software problem or an operating system/software problem. IQ Retail will, if appropriate to the problem reported, dispatch a consultant to the Site concerned. IQ Retail will use all reasonable endeavours to ensure that IQ Retail’s consultant will respond within 48 hours. IQ Retail reserves the right to charge additionally at its standard rates at the relevant point in time where its consultants are called out because of faults which result from: (i) accident, theft, unauthorised transportation, alteration, neglect or misuse of the Software; or (ii) the failure of the Customer to provide and maintain a suitable operating environment as recommended by IQ Retail and/or the manufacturer. IQ Retail shall not be liable for any item, which fails due to the manufacturer’s design or inherent defects. Nor shall IQ Retail be liable to perform any work, which is in the opinion of IQ Retail, impractical to perform owing to non- standard use or location. The Customer shall be responsible for all operating materials and for all consumables, including but not limited to the Central Processing Unit (CPU), operating Third Party Software, print heads, laser cartridges, ribbons, toners, fuser and developer kits, all of which shall fall outside the scope of the Support Fee.