Common use of System Availability Metrics and Credits Clause in Contracts

System Availability Metrics and Credits. 3.1 Claim process, Reports With respect to SISW’s failure to meet its obligations under this SLA for a particular Service Offering, Customer shall be entitled to whatever remedies are described in this SLA with respect to such Service Offering. Any remedy provided to Customer shall be the sole and exclusive remedy available to Customer with respect to a failure by SISW to meet its obligations under this SLA. Claims under this SLA must be made in good faith and by submitting a support case within thirty (30) days after the end of the relevant Month in which SISW did not meet the System Availability metric. Any claims not submitted by Customer within the specified time period may be denied by SISW and SISW will have no further obligation to Customer with respect to such failure to meet the System Availability metric for the Service Offering. SISW will provide to Customer a monthly report describing the System Availability for an applicable Service Offering either (i) by email following Customer’s request to its assigned SISW account manager, (ii) through the System, or (iii) through an online portal made available to customers, if and when such online portal becomes available.