Recovery Time and Recovery Point Objectives. SISW offers the following recovery point objectives (“RPO”) and recovery time objectives (“RTO”) on the Mendix Platform Entitlements: Pro Level Enterprise Level Cloud v3 RPO Standard Backups Standard Backups - nightly Standard Backups - nightly Cloud v3 RPO with Real-Time Backups 15 minutes 15 minutes Cloud v3 RTO 8 Support Hours 4 hours Cloud v4 RPO Default (in addition to Standard Backups) Up to 15 minutes (available up to 72 hours) Up to 15 minutes (available up to 72 hours) Cloud v4 RTO Default 4 Support Hours 4 Support Hours Cloud v4 RTO with FallBack Environment and Horizontal Scaling enabled N/A N/A d) Standard Backups. For all Customer Data and Application Models stored in the Mendix Platform through Cloud Services provided by SISW, a back-up is made on a daily basis for test, acceptance and production environments (“Standard Backups”) and is stored at a secondary datacenter. Standard Backups are available through the Cloud Portal and are made as follows: • Nightly back-ups: maximum two (2) weeks history (counting from the day before the back-up is made) • Sunday back-ups: maximum three (3) months history (counting from the day before the back-up is made) • Monthly back-ups (1st Sunday of each month): maximum one (1) year history (counting from the day before the back-up is made)
Recovery Time and Recovery Point Objectives. SISW offers the following recovery point objectives (“RPO”) and recovery time objectives (“RTO”) on the Mendix Platform Entitlements: Pro Level Enterprise Level Cloud v3 RPO Standard Backups Standard Backups - nightly Standard Backups - nightly Cloud v3 RPO with Real-Time Backups 15 minutes 15 minutes Cloud v3 RTO 8 Support Hours 4 hours Cloud v4 RPO Default (in addition to Standard Backups) Up to 15 minutes (available up to 72 hours) Up to 15 minutes (available up to 72 hours) Cloud v4 RTO Default 4 Support Hours 4 Support Hours Cloud v4 RTO with FallBack Environment and Horizontal Scaling enabled N/A N/A
Recovery Time and Recovery Point Objectives. Mendix offers the following recovery point objectives (“RPO”) and recovery time objectives (“RTO”) on the Cloud Services: Cloud Version and Options Standard Premium Cloud v4 RPO Default (in addition to Standard Backups) Up to 15 minutes (available up to 72 hours) Up to 15 minutes (available up to 72 hours) Cloud v4 RTO Default 4 Support Hours 2 Hours Cloud v4 RTO with Fallback Environment and Horizontal Scaling enabled 1 N/A 15 minutes 2.7 Standard Backups. A back-up of all Customer Data and Application Models is made on a daily basis for test, acceptance and production environments (“Standard Backups”) and are stored in secure, geographically dispersed locations (secondary datacenter). Standard Backups are available as follows: • Nightly Back-ups: maximum two (2) weeks history (counting from yesterday) • Sunday Back-ups: maximum three (3) months history (counting from yesterday) • Monthly Back-ups (1st Sunday of each month): maximum one (1) year history (counting from yesterday) Customer is advised to set up an internal protocol for the usage and testing of Backups which are available through the Cloud Portal.
