System Availability Metric Sample Clauses

System Availability Metric. ( ) = ( ) ( ) The System Availability metric will be considered met successfully if the applicable Service Offering is available for use (i) 99.95% of the time for SISW Premium Cloud Support deployments or (ii) 95% of the time for SISW Standard Cloud Support deployments. If SISW is unable to meet the System Availability metric for a Service Offering three (3) or more times in a calendar year, then Customer will have the right to terminate the Agreement without penalty. Excluded Downtime All of the Downtime during a Month that is attributable to: (i) a Scheduled Downtime within a Regular Maintenance Window as described in Section 4 of this SLA; (ii) any other Scheduled Downtime where Customer has been notified at least 24 hours prior to such Scheduled Downtime; or (iii) unavailability caused by factors outside of SISW’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Downtime for a Service Offering that is scheduled by SISW as set forth in Section 4 of this SLA, “Maintenance Windows for Service Offerings” Total Time All of the time during a Month, less any Excluded Downtime Uptime All of the time during a Month when a Service Offering is available for production use.
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System Availability Metric. ( ) = ( )
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System Availability Metric. ‌ 𝐔𝐔𝐞𝐞𝐒𝐒𝐀𝐀𝐒𝐒𝐒𝐒 (𝐀𝐀𝐢𝐢 𝐒𝐒𝐒𝐒𝐬𝐬𝐬𝐬𝐢𝐢𝐞𝐞𝐒𝐒) 𝐞𝐞𝐝𝐝𝐞𝐞𝐀𝐀𝐢𝐢𝐝𝐝 𝐀𝐀 𝐬𝐬𝐀𝐀𝐀𝐀𝐒𝐒𝐢𝐢𝐞𝐞𝐀𝐀𝐞𝐞 𝐒𝐒𝐬𝐬𝐢𝐢𝐒𝐒𝐦𝐦 S𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒𝐒 A𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐀𝐒𝐒𝐒𝐒 (𝐒𝐒𝐞𝐞𝐞��𝐞𝐞𝐒𝐒��𝐒𝐒𝐒𝐒𝐒𝐞𝐞 𝐀𝐀𝐢𝐢 %) = T𝐬𝐬𝐒𝐒𝐀𝐀𝐀𝐀 T𝐀𝐀𝐒𝐒𝐒𝐒 (𝐀𝐀𝐢𝐢 𝐒��𝐒𝐒𝐬𝐬𝐬𝐬𝐢��𝐞��𝐒𝐒) 𝐞𝐞𝐝𝐝𝐞𝐞𝐀𝐀𝐢𝐢𝐝𝐝 𝐀𝐀 𝐬𝐬𝐀𝐀𝐀𝐀𝐒𝐒𝐢𝐢𝐞𝐞𝐀𝐀𝐞𝐞 𝐒𝐒𝐬𝐬𝐢𝐢𝐒𝐒𝐦𝐦 The System Availability metric will be considered met successfully if the applicable Service Offering is available for use (i) 99.95% of the time for Enterprise level deployments or (ii) 99.50% of the time for Pro level deployments. If SISW is unable to meet the System Availability metric for the Mendix Platform three (3) or more times in a calendar year, then Customer will have the right to terminate the Agreement without penalty and will receive a pro rata refund of any fees paid for the remaining period of its Subscription. Downtime All of the time in a calendar month during which the Mendix Platform is not available, except for Excluded Downtime, as defined below. Excluded Downtime All of the Downtime during a calendar month that is attributable to: (i) a Scheduled Downtime within a Regular Maintenance Window; (ii) any other Scheduled Downtime where Customer has been notified at least 24 hours prior to such Scheduled Downtime; or (iii) unavailability caused by factors outside of SISW’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Regular Maintenance Window The regular period during which SISW may schedule Downtime for maintenance to or upgrades of the Cloud Services, as set forth in these Mendix Maintenance Terms. Scheduled Downtime Downtime for a Service Offering that is scheduled by SISW as set forth in Section 4.3.b) of this SLA, “Maintenance Windows” Total Time All of the time during a calendar month, less any Excluded Downtime Uptime All of the time during a calendar month when a Service Offering is available for production use.
Sample 1

Related to System Availability Metric

  • System Availability System Availability percentage is calculated as follows:  Total MinutesintheMonth −Downtime   System Availability%age =  Total MinutesintheMonth *100    System Availability SLA (“SLA”) 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Therapist Availability Therapist’s office is equipped with a confidential voice mail system that allows Patient to leave a message at any time. Therapist will make every effort to return calls within 24 hours (or by the next business day), but cannot guarantee the calls will be returned immediately. Therapist is unable to provide 24-hour crisis service. In the event that Patient is feeling unsafe or requires immediate medical or psychiatric assistance, he/she should call 911, or go to the nearest emergency room.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • Fund Availability Financial obligations of the University payable after the current Fiscal Year are contingent upon funds for that purpose being appropriated, budgeted, and otherwise made available.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

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