System Availability Metric Sample Clauses

System Availability Metric. ( ) = ( ) ( ) The System Availability metric will be considered met successfully if the applicable Service Offering is available for use (i) 99.95% of the time for SISW Premium Cloud Support deployments or (ii) 95% of the time for SISW Standard Cloud Support deployments. If SISW is unable to meet the System Availability metric for a Service Offering three (3) or more times in a calendar year, then Customer will have the right to terminate the Agreement without penalty. Excluded Downtime All of the Downtime during a Month that is attributable to: (i) a Scheduled Downtime within a Regular Maintenance Window as described in Section 4 of this SLA; (ii) any other Scheduled Downtime where Customer has been notified at least 24 hours prior to such Scheduled Downtime; or (iii) unavailability caused by factors outside of SISW’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Downtime for a Service Offering that is scheduled by SISW as set forth in Section 4 of this SLA, “Maintenance Windows for Service OfferingsTotal Time All of the time during a Month, less any Excluded Downtime Uptime All of the time during a Month when a Service Offering is available for production use.
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System Availability Metric. ‌ ( ) ( %) = ( ) The System Availability metric will be considered met successfully if the applicable Service Offering is available for use (i) 99.95% of the time for Enterprise level deployments or (ii) 99.50% of the time for Pro level deployments. If SISW is unable to meet the System Availability metric for the Mendix Platform three (3) or more times in a calendar year, then Customer will have the right to terminate the Agreement without penalty and will receive a pro rata refund of any fees paid for the remaining period of its Subscription. Downtime All of the time in a calendar month during which the Mendix Platform is not available, except for Excluded Downtime, as defined below. Excluded Downtime All of the Downtime during a calendar month that is attributable to: (i) a Scheduled Downtime within a Regular Maintenance Window; (ii) any other Scheduled Downtime where Customer has been notified at least 24 hours prior to such Scheduled Downtime; or (iii) unavailability caused by factors outside of SISW’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Regular Maintenance Window The regular period during which SISW may schedule Downtime for maintenance to or upgrades of the Cloud Services, as set forth in these Mendix Maintenance Terms. Scheduled Downtime Downtime for a Service Offering that is scheduled by SISW as set forth in Section 4.3.b) of this SLA, “Maintenance WindowsTotal Time All of the time during a calendar month, less any Excluded Downtime Uptime All of the time during a calendar month when a Service Offering is available for production use.
System Availability Metric. ( %) = ( )

Related to System Availability Metric

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Minimum Availability Borrower shall have minimum availability immediately following the initial funding in the amount set forth on the Schedule.

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • FUNDING AVAILABILITY This Contract is contingent upon the continued availability of funding. If funds become unavailable through the lack of appropriations, legislative or executive budget cuts, amendment of the Appropriations Act, state agency consolidation or any other disruptions of current appropriations, DFPS will reduce or terminate this Contract.

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