System Network Status Monitoring Component Sample Clauses

System Network Status Monitoring Component. The ITS shall provide a system network status monitoring component. The system status monitoring component shall, at a minimum: a. Show graphically in real-time the status of the system components at each Department facility and other locations, to include but not be limited to, call processor equipment, call monitoring equipment, call recording equipment, telephone station equipment, and network circuit connections. b. Show component status in a minimum of two conditions: “Green” for normal operation, and “Red” for failed or failing operation. c. Provide automatic reporting of component status changes (not manual input). d. Display and record event times, i.e., when any component changes status from “Red” to “Green”, or vice-versa. e. Provide the service technicians the ability to log acknowledgments of component failures, log acceptance of responsibility for repair, and log comments on action taken. f. Provide the Contractor’s ITS System Administrator accessibility to the display of status at all times. The status display shall be available at other locations such as the Contract Manager’s office, via intranet computer access. Department personnel shall be allowed to observe the system status display at any time upon demand. All event records and technician logs shall be maintained for a minimum of thirty (30) days and shall be available to authorized Department personnel upon request.
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