Targeted Callback Times for Elite Plan and Elite Sample Clauses

Targeted Callback Times for Elite Plan and Elite. 24x7 Add-on. • With an Elite Plan or an Elite with Elite 24x7 Add-on, Authorized Support Contacts can expect a callback per the applicable Targeted Callback Time specified in Section 6.c below. With an Elite Plan, Authorized Support Contacts calls will be forwarded to a “Technical Account Manager” or “TAM”. If the TAM is not available, Authorized Support Contacts can leave a voicemail or request to speak to another TAM. • With the purchase of an Elite with Elite 24x7 Add-on, after hours support is available via pager for Severity 1 issues only, as defined in the table in Section 6.c below.
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