Technical Account Manager means services provided to Customer by Anchore pursuant to and governed by the terms and conditions of this Master Agreement and those of Schedule D (defined above), which (i) Customer may access online at xxxx://xxxxxxx.xxx/legal/schedule-d and (ii) hereby is incorporated by reference herein to the extent that the applicable Order Form for the applicable Subscription indicates that Customer ordered Technical Account Manager (TAM) Services.
Technical Account Manager or “TAM” means a dedicated Technical Account Manager, who is focused on ensuring the Customer’s technical product needs are met, while providing escalation support and product roadmap direction.
Technical Account Manager. (TAM) means a SingleStore personnel, available only at the Platinum Tier, who is a technical manager and SingleStore liaison for Customer issues and feature requests. A TAM will make reasonable efforts to: 1) Conduct meeting(s) to onboard Customer and provide an overview of support services provided, including best practices and strategic planning across installation, hardware recommendations, system monitoring, configuration, operations, and maintenance, 2) Ensure that incidents are prioritized, routed, and managed according to the Platinum Tier Support terms, and coordinate ongoing investigation and resolution of any incident, 3) Conduct recurring calls on a monthly basis to review and update currently open incidents and 4) Conduct preparation and planning meetings relating to the upgrade of Software from non-production to production environments. A TAM is available during their standard business hours. A TAM is not responsible for rendering any installation, design or engineering services related to the Software or Customer’s application(s) or infrastructure. A TAM is not responsible for providing any break-to-fix services, which should be routed through SingleStore Support via the standard support ticket process.
Examples of Technical Account Manager in a sentence
Term License- Dedicated TAM (Recurring)- 101-00-11-8704-000 • Dedicated Technical Account Manager that is located onsite or remote to provide full-time service support geared to help customer obtain more value out of the products and features they have deployed or yet to deploy.
SIN MANUFACTURER NAME MFR PART NO PRODUCT NAME UOI GSA PRICE- Per Unit (with IFF) GSA PRICE- Minimum Purchase Amount (with IFF) 511210 Everbridge, Inc 100-20-20-0006-000 Term License - Digital Operations Advanced - Full User (EVBG ITA Platform) YR $513.85 $513.85 Term License-Digital Operations TAM – Platinum (Annual Fee) - 101-00-22-8717-000 The Technical Account Manager (TAM) program is an annual service engagement that provides a part-time technical consultant to partner with the client team.
More Definitions of Technical Account Manager
Technical Account Manager or TAM, shall mean the professional technical specialist at OMT, who is responsible for the technical issues in, and the day-to-day issues arising in the course of, the relationship between OMT and ISE. The TAM’s primary responsibility is managing OMT’s support of the Software Product on behalf of *** Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. the ISE. Such manager shall not necessarily be authorized to make decisions on behalf of OMT in connection with decisions about and matters arising between OMT and ISE.
Technical Account Manager. (TAM) means a designated support resource who acts as the primary point of contact to Licensee for the purpose of coordinating Premium Support Reports through Esri's support processes.
Technical Account Manager or “TAM” means a named SAS representative who serves as Customer’s primary RMS point-of-contact.
Technical Account Manager or “TAM” refers to the Attachmate Technical Support personnel provided for Elite Plan subscribers, as further described in Section 6.b.ii below.
Technical Account Manager means a representative of either Reuters or Moneyline that is charged with providing technical support for their respective clients.
Technical Account Manager means an employee of SAS’ Premium Customer Support Service Team